Patient Access (Customer service)

About the role
MOCAP Limited is seeking a dedicated and customer-focused Customer Service non-voice to join our dynamic team in Bangkok. In this full-time position, you will play a crucial role in providing exceptional customer service through non-voice channels such as email, chat, and social media. Your primary focus will be on building strong relationships with our clients and ensuring their needs are addressed in a timely and efficient manner.

What you'll be doing

1. Responding to customer inquiries and requests via non-voice channels such as email, chat, and social media
2. Resolving customer issues and concerns in a professional and empathetic manner
3. Maintaining accurate and up-to-date records of customer interactions
4. Collaborating with cross-functional teams to ensure seamless customer experience
5. Identifying opportunities for process improvement and contributing to the enhancement of customer service
6. Adhering to company policies and procedures to ensure compliance

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
2. Strong problem-solving and critical-thinking skills to effectively handle customer inquiries and issues
3. Proficiency in computer skills, including familiarity with various customer service software and platforms
4. A customer-centric mindset and the ability to provide a high level of service
5. Flexibility and adaptability to work in a fast-paced, dynamic environment
6. Previous experience in a customer service or client-facing role is preferred, but not required

What we offer

1. Competitive salary and performance-based bonuses
2. Comprehensive health and wellness benefits, including medical and dental insurance
3. Opportunities for career development and professional growth
4. Supportive and collaborative work environment
5. Work-life balance initiatives, such as flexible working arrangements

About us
MOCAP Limited is a leading provider of customer service solutions, with a strong presence in the Thai market. Our mission is to deliver exceptional service and support to our clients, helping them build lasting relationships with their customers. With a team of dedicated professionals and cutting-edge technology, we are committed to driving innovation and excellence in the customer service industry.

Apply now and join our team at MOCAP Limited!