Patient Access Manager

Patient Access Manager

WeCare Eye Group | Rhode Island
Full-Time | In-Person

WeCare Eye Group is seeking a Patient Access Manager to oversee patient access and scheduling operations across our six practice locations.

The Patient Access Manager is responsible for maintaining effective access to care across the organization, including provider schedule utilization, appointment availability, confirmation and cancellation processes, no-show management, and proactive schedule management. This position also directly manages our centralized Patient Access/Call Center team, which currently provides scheduling and telephone support for three of our six locations.

This is a hands-on operational management position. The Patient Access Manager will work directly within provider schedules, monitor patient volume and appointment availability, identify gaps or access issues, and coordinate with practice leadership to ensure schedules are being managed consistently and effectively across all locations.

Responsibilities

• Oversee patient access and scheduling performance across all six WeCare Eye Group locations
• Monitor provider schedules, appointment availability, patient volume, and schedule utilization
• Identify scheduling gaps, unused capacity, and barriers to patient access
• Direct proactive scheduling efforts to maximize available appointments and maintain appropriate patient volume
• Monitor and manage appointment confirmation, cancellation, rescheduling, waitlist, and standby processes
• Monitor no-show and same-day cancellation trends and ensure established processes are consistently followed
• Establish and maintain scheduling standards across the organization
• Coordinate with practice managers and staff at individual locations to address scheduling and access needs
• Manage the centralized Patient Access/Call Center team supporting three practice locations
• Supervise, train, coach, and evaluate Patient Access staff
• Monitor call center productivity, scheduling accuracy, responsiveness, and other performance measures
• Ensure calls, patient messages, and scheduling requests are handled accurately and timely
• Review daily, weekly, and monthly patient access and scheduling metrics
• Identify trends affecting patient volume or access and take appropriate corrective action
• Coordinate provider schedule changes, absences, and other disruptions that affect patient access
• Participate in hiring, onboarding, and training Patient Access staff
• Maintain accountability for attendance, productivity, quality, and adherence to established procedures
• Work closely with the Director of Operations and practice leadership to improve and standardize patient access processes across the organization

Qualifications

• Prior management or supervisory experience required
• Healthcare scheduling, patient access, medical call center, or medical practice operations experience strongly preferred
• Experience managing provider schedules in a high-volume healthcare environment preferred
• Strong understanding of appointment scheduling, provider capacity, and schedule utilization
• Ability to analyze operational data and translate it into daily action
• Demonstrated ability to supervise employees, provide coaching, and manage performance
• Strong organizational and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple locations, priorities, and changing operational needs
• Experience with electronic medical record and/or practice-management systems
• Multi-location healthcare experience strongly preferred
• Optometry, ophthalmology, dental, or similar outpatient healthcare experience is a plus
• Spanish speaking, preferred

Compensation & Schedule

• Full-time
• Monday through Friday
• In-person
• Competitive salary based on experience
• Performance-based incentive opportunity
• Benefits available

About WeCare Eye Group

WeCare Eye Group is a multi-location private eye care organization with six practice locations. Our practices provide comprehensive medical and routine eye care and optical services.

The Patient Access Manager is a central operational leadership position responsible for ensuring that patients can access care efficiently and that available provider capacity is effectively utilized throughout the organization.

WeCare Eye Group is an equal opportunity employer.

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person