Patient Access Representative

Patient Access Representative

Pay: $15 - $22hr

Location: 5500 S Broadway St, St. Louis, MO 63111

Schedule: Full Time

About Arch Vista

Comprehensive mental health and addiction treatment facility offering 24/7 medical detox, addiction recovery, inpatient psychiatric care, PHP and IOP. Serving adults across Missouri with compassionate, evidence-based treatment in a modern, welcoming environment.

Position Overview

The Patient Access Representative serves as the first point of contact for individuals seeking behavioral health services. This role plays a critical part in the admissions and revenue cycle process by ensuring timely access to care, accurate information collection, insurance verification, and a compassionate experience for patients and families during vulnerable moments.

Key Responsibilities

• Manage front-end patient access functions, including intake, admissions coordination, registration, and scheduling for psychiatric services
• Serve as a compassionate and professional first contact for patients, families, referral sources, and community partners
• Verify insurance eligibility, benefits, authorizations, and financial responsibility in accordance with payer and hospital guidelines
• Coordinate financial clearance and communicate coverage details clearly and sensitively to patients and families
• Collect and accurately enter demographic, insurance, and clinical information into the hospital’s electronic systems
• Collaborate with clinical teams, utilization management, and revenue cycle departments to ensure smooth admissions and transitions of care
• Maintain compliance with HIPAA, 42 CFR Part 2, and hospital privacy policies related to behavioral health information
• Support patient flow by addressing access barriers and escalating concerns appropriately

Qualifications & Experience

• Prior experience in patient access, admissions, registration, or revenue cycle in a healthcare setting preferred
• Must be 21 or older
• Experience in behavioral health or psychiatric services strongly preferred
• Strong communication, customer service, and interpersonal skills with the ability to engage patients in distress
• Detail-oriented with the ability to manage sensitive information accurately and confidentially
• Working knowledge of insurance verification, authorizations, and financial counseling processes

Why You’ll Love Working Here (Full-Time Benefits)

• Multiple medical plan options, including Vista Wellness (physician and pharmacy coverage)
• Dental and vision coverage
• Generous paid time off (PTO) and paid holidays
• 401(k) retirement plan with company contribution
• Life insurance and short- and long-term disability coverage
• Tuition reimbursement up to $15,000
• Student loan forgiveness and education assistance programs