Patient Access Representative

Overview

Join our dynamic healthcare team as a Patient Access Representative, where your enthusiasm and dedication will make a meaningful difference in patient care. In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from the moment they walk through the door or call in. Your energetic approach and attention to detail will help facilitate efficient patient intake, appointment scheduling, insurance verification, and accurate record management. This position offers an exciting opportunity to be part of a compassionate team committed to delivering exceptional healthcare services.

Responsibilities

• Greet patients warmly and professionally, creating a positive first impression for all visitors and callers
• Schedule appointments efficiently using patient management software and maintain accurate calendar records
• Verify patient insurance coverage, explain health insurance policies, and assist with billing inquiries
• Collect and update patient information while maintaining strict confidentiality in accordance with health regulation policies
• Manage electronic health records (EHR) and electronic medical records (EMR) systems for accurate documentation of patient interactions
• Answer phone calls promptly, providing clear information and directing inquiries to appropriate departments
• Support medical administrative tasks such as data entry, typing reports, and processing forms with precision and speed
• Collaborate with medical staff to ensure seamless patient flow and adherence to healthcare protocols

Experience

• Prior experience working in a medical office environment or dental office setting is highly preferred
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook for administrative tasks
• Knowledge of health regulation policies related to patient privacy and confidentiality (e.g., HIPAA compliance)
• Familiarity with patient management software, EMR/EHR systems, and health insurance processes
• Strong customer service skills with the ability to communicate effectively via phone and client interactions
• Understanding of medical terminology to accurately interpret clinical documents and communicate with healthcare providers
• Experience supporting medical administrative functions such as appointment scheduling, billing support, and maintaining medical records

Join us in delivering compassionate care through efficient administrative support! We are dedicated to fostering a positive work environment where your skills in healthcare administration can thrive. This paid position offers you the chance to grow professionally while making a real impact on patients’ lives.

Pay: $24.35 - $29.32 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Professional development assistance

Work Location: Remote