Patient Access Representative

Company Overview

Lone Star Cancer Associates is a reputable healthcare provider located in San Antonio, TX, dedicated to delivering comprehensive oncology and hematology services. Our team is committed to providing exceptional patient care within a supportive and innovative environment.

Overview

We are seeking a dedicated and detail-oriented Patient Access Representative to join our healthcare team. This vital role involves managing patient interactions, verifying insurance information, and ensuring smooth administrative operations at the front desk. The ideal candidate will possess strong communication skills, medical office experience, and a thorough understanding of health insurance processes to facilitate efficient patient service and documentation review.

Responsibilities

• Greet patients warmly and assist with check-in procedures while maintaining professional phone etiquette.
• Verify patient insurance coverage, including Medicare, Medicaid, and commercial plans, ensuring accuracy in documentation review.
• Collect and process payments, co-pays, and outstanding balances using medical billing systems.
• Schedule appointments efficiently while coordinating with clinical staff to optimize clinic flow.
• Maintain confidentiality of all medical records in compliance with HIPAA regulations and clinical confidentiality policies.
• Manage filing of medical records and perform clerical tasks including data entry, typing, and 10-key typing with precision.
• Support administrative functions such as answering phones, managing office supplies, and providing excellent customer service to patients and visitors.

Qualifications

• Proven experience in medical office administration or as a medical receptionist within a clinical setting.
• Strong knowledge of health insurance procedures, including Medicare billing and ICD-10/CPT coding.
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is highly preferred.
• Excellent communication skills with the ability to handle phone communication professionally and courteously.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Demonstrated proficiency with computer skills including Microsoft Office Suite and medical office management software.
• Knowledge of clinical confidentiality policies and health information management standards.
• Prior clinic experience involving medical scheduling, documentation review, and medical billing is highly desirable.

Join our team to provide compassionate patient access support that enhances the overall healthcare experience while fostering a collaborative environment focused on excellence in patient care!

Expected hours: 24.0 per week

Work Location: In person