Patient Access Representative

Position: Patient Access Representative

Reports to: Operations Manager Status: Full Time/ Non-exempt

Department: Medical

Ascension DePaul Services CORE VALUES:

• Service of the Poor – Employee demonstrates generosity of spirit, especially for persons most in need
• Reverence – Employee demonstrates respect and compassion for the dignity and diversity of life
• Integrity – Employee inspires trust through personal leadership
• Wisdom – Employee integrates excellence and stewardship into execution of job duties
• Creativity – Employee demonstrates courageous innovation
• Dedication – Employee affirms the hope and joy of the Ascension DePaul Services mission

GENERAL JOB DESCRIPTION

Responsible for greeting the public, scheduling appointments, maintaining medical records, processing patients at admission and discharge and clerical duties as assigned. Provides services in compliance with DePaul Community Health Center as a representative for the Clinic.

DUTIES & RESPONSIBILITES

• Responsible for the cleanliness of the patient waiting area.

• Responsible for maintaining a professional appearance of patient access working area.

• Works with patients to schedule new appointments and follow up appointments.

• Contacts no show appointments to reschedule.

• Works with patients to complete a registration packet and data entry into patient electronic health record. This includes, but is not limited, to adding and updating patients’ records, change in demographics, insurance information and financial status.

• Enter patient’s arrival and check patients into the health center.

• Verify all patients’ insurance at the time of service and ensures all patients are educated on the patient portal.

• Works with patients to sign up for the patient portal.

• Receive and route all incoming telephone calls; making and verifying appointments as required.

• Responsible for the maintenance patient medical records

• Makes the appropriate request for medical reports from referring facilities as required and forwards to the medical records department.

• Responsible for working with patient population to collect required payment for services.

• Makes the appropriate referrals to the financial counselor as needed.

• Accepts supervision, feedback and continuing education programs as requested by the supervisor. Supports policies, procedures and supervisory decisions within the Health Center.

• Utilizes established channels of communication and proper lines of authority for problem solving and communication.

• Participates in all required training as designated by the supervisor.

• Maintains an acceptable attendance record and provides proper notification and leave slips for absence or tardiness.

• Accepts responsibility of patient rights. Maintains and assures patient confidentiality.

• Applies the Vision and Mission of the DCHC and Ascension Health.

• Performs any and all duties deemed necessary as requested by the supervisor.

WORK ENVIRONMENT

Work is normally performed inside with in temperature-controlled environment.

MINIMUM QUALIFICATIONS

• Must have a high school diploma or GED
• At least three (3) years’ experience in a health care business office setting.
• Must have 3 years of cash handling or payment posting experience.
• Experience working with an electronic medical record preferred.
• Must have experience working with a diverse population.
• Must have excellent communication skills, including verbal and written.
• Must be computer literate

PREFERRED QUALIFICATIONS

• Bilingual English/Spanish