Patient Access Representative

Lake Grove ENT is a well-established, physician-owned, multi-specialty medical practice serving the Lake Oswego and greater Portland community. We are seeking a Patient Access Representative to join our front office team. This role is ideal for someone who thrives in a fast-paced healthcare environment, is highly service-oriented, who is reliable, and enjoys being the first point of contact for patients.

In this position, you will create a welcoming patient experience while managing scheduling, registration, and high-volume communication. You will serve as a key liaison between patients and clinical staff, supporting both front desk operations and administrative workflows.

Lake Grove ENT offers a supportive, team-oriented environment with competitive pay and benefits, including health coverage, paid time off, and a 401(k) with employer matching (eligibility requirements apply). On-the-job training, including Epic electronic health records (EHR), will be provided.

Key Responsibilities

• Greet and check in patients in a professional and welcoming manner
• Schedule appointments and manage provider scheduling preferences
• Complete patient registration and verify insurance coverage
• Handle high-volume inbound/outbound phone calls and faxes
• Maintain accurate documentation of patient communications
• Collect co-pays, balances, and process payments
• Scan and manage patient documents within the EHR
• Coordinate communication between patients and clinical staff

Required Qualifications

• High school diploma or equivalent
• Reliable transportation and consistent attendance
• Strong customer service skills with professional demeanor and phone etiquette
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Comfortable handling 50+ calls per day

Preferred Qualifications

• Experience in a medical office or similar role
• Familiarity with insurance plans and verification processes
• Experience with Epic or other electronic health records systems
• Experience working in a high-volume medical office

Job Type: Full-time

Pay: $22.00 - $23.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Paid sick time
• Paid time off
• Profit sharing
• Vision insurance

Application Question(s):

• This is a high-volume, fast-paced front desk position that involves frequent phone calls, patient check-in/check-out, scheduling, insurance verification, and managing multiple priorities at once. Please describe your experience working in a similar environment and how you manage competing demands.
• What are the three most important things you are looking for in your next position?
• We are looking for someone interested in a stable, long-term position with our practice. What are you hoping to find in your next role that would make it a good long-term fit?
• This position requires consistent, reliable, and punctual attendance. Are you able to meet this requirement on a consistent basis?

Work Location: In person