Patient Access Representative

Description:

Screens and refers all incoming calls and office visitors to ensure that accurate and timely office communications are facilitated and that office is maintained in a positive manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary Responsibilities:

Serves as first point of contact for Physical Therapy Services

• Greets and assists guests, visitors, patients, and other personnel.
• Answers multi line telephone routing calls to the appropriate area and taking and delivering.

Enters and reconciles daily charges.

Accurately types or generates reports, logs, or other special projects as assigned by the supervisor.

Coordinates patient appointments.

Schedules patient appointments in scheduling system.

Statistician

• Maintains daily statistics for Extended Care Services.

JOB RELATED FACTORS

• Communicates positively and respectfully to audience (coworkers, patients, physicians, and others)
• Performs required tasks without prompting and adjusts appropriately to situations.
• Adheres to the attendance policy.
• Follows District and Department Policies.
• Attends required meetings and in-services
• Participates in Hospital District Safety Program and QA Programs
• Uses time and resources wisely.
• Maintains HIPAA, keeping patient and hospital confidentiality
• Maintains adequate supplies of items needed to perform job, orders, or reports low items to supervisor.
• Practices proper phone etiquette, identifying self and department.
• Reports adverse events regarding patients, guests, or self to supervisor immediately.

Requirements:

Physical and Mental requirements:

• intermittent sitting and standing
• manual dexterity
• pushing pulling
• lifting/carrying <= 20 lbs.
• stooping
• kneeling
• walking
• visual acuity
• hearing acuity

Work Conditions:

• inside outside
• occasional highly stressful

Education:

• High School graduate or equivalent.

Licensure, Registry, Certification:

• None required.

Personal Job related skills:

• Effective oral and written communication skills.
• Basic Computer skills.
• Knowledge of general clerical duties.

Experience:

Prior Work Experience:

• One year experience in an office environment.

Technical Training:

• Typing 35 wpm