Patient Access Representative

Job Summary
We are seeking a dedicated and detail-oriented Patient Access Representative to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from the moment they arrive. Your primary responsibilities will include managing patient check-in and check-out, verifying insurance information, scheduling appointments, and maintaining accurate medical records. Your expertise in medical administrative support, health information management, and patient service will help facilitate efficient clinic operations while upholding strict confidentiality standards. This position offers an exciting opportunity to contribute to quality patient care through exceptional front desk management and administrative excellence.

Responsibilities

• Greet patients warmly and professionally upon arrival, ensuring a positive first impression
• Verify patient identity and insurance coverage using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Schedule appointments accurately while coordinating with clinical staff to optimize clinic flow
• Collect and review documentation related to medical services, including CPT coding, ICD-9/ICD-10 codes, and care plans
• Handle patient inquiries via phone with excellent phone etiquette and clear communication skills
• Maintain and update patient records in compliance with HIPAA (Health Insurance Portability and Accountability Act) regulations
• Assist with billing processes by understanding medical billing procedures and insurance claims submission
• Support clinical staff by managing medical records requests, documentation review, and data entry tasks using various EMR/EHR systems
• Perform clerical duties such as data entry with 10 key typing skills, filing, and managing electronic health records (EHR) management systems
• Ensure adherence to clinical confidentiality policies while handling sensitive health information

Requirements

• Proven experience in medical office administration or front desk roles within a healthcare setting
• Strong knowledge of health insurance processes including Medicare, Medicaid, and private insurance plans
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is highly preferred
• Knowledge of medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), and documentation review procedures
• Excellent customer service skills combined with professional phone communication and office etiquette
• Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining accuracy
• Bilingual abilities are a plus to support diverse patient populations
• Proficiency in Microsoft Office applications for administrative support tasks
• Understanding of HIPAA regulations and clinical confidentiality policies to ensure compliance at all times
• Strong organizational skills with attention to detail in medical records management and appointment scheduling

Join our team as a Patient Access Representative to make a meaningful difference in patients’ healthcare experiences. Bring your enthusiasm for healthcare administration, your technical skills in EMR/EHR systems, and your commitment to exceptional service — all while supporting the vital mission of delivering compassionate care.

Pay: $25.96 - $31.27 per hour

Work Location: In person