Patient Access Representative

Patient Access Representative

Location: West Los Angeles, CA 90034

Work arrangement: Onsite

Pay: $25 per hour

Schedule: 8 hours per day, 40 hours per week

Education: High school diploma or GED

About the Company

Our client is a respected healthcare organization focused on helping patients access coordinated, high-quality care. This role supports clinic operations by keeping provider schedules accurate and helping patients and clinical teams navigate appointment access.

About the Role

Under direct supervision, you will maintain provider appointment schedules and calendars, process routine and urgent schedule changes, and help clinics make the best use of provider availability. You will also enter patient encounter information, distribute daily reports, and support providers and reception staff with scheduling processes.

This is an onsite role based in a patient access building. The position does not require travel.

Responsibilities

• Maintain provider appointment schedules and related clinic documents.
• Review and update monthly calendars, daily schedules, and schedule-change requests.
• Create provider appointments according to established clinic procedures.
• Respond promptly and accurately to routine and urgent scheduling requests.
• Review outgoing appointment schedules and distribute them to the appropriate departments.
• Help clinical staff use scheduling procedures and appointment system documentation.
• Enter patient encounter information as needed.
• Initiate referral forms in coordination with the business office.
• Report daily productivity and appointment system issues that may affect clinic utilization or patient access.
• Operate computers, printers, fax machines, photocopiers, and other office equipment.
• Provide courteous, service-focused support to providers, patients, and staff.

Qualifications

• High school diploma or GED.
• One to two years of call center experience.
• Hands-on experience with clerical work and a regional appointment system.
• Strong customer service, communication, interpersonal, and problem-solving skills.
• High accuracy and attention to detail when coordinating provider and radiology schedules.
• Ability to work effectively with providers, patients, support staff, and other personnel.
• Epic experience is preferred but not required.