Patient Access Representative (Registration & Admissions)

Location: Mansfield, TX

Facility: Rise Community Hospital

Department: Registration / Patient Access

Reports To: Patient Access Supervisor

Job Type: Full-Time / PRN

Shift: Days / Evenings / PRN

Why You’ll Love Working Here

At Rise Community Hospital, patient care starts the moment someone walks through our doors. As a Patient Access Representative, you are the welcoming face and guiding voice of our facility—setting a calm, reassuring, and professional tone for patients and their families.

In our tight-knit community hospital environment, you won't be just a number behind a screen. You will be an essential front-line partner coordinating admissions, navigating insurance complexities, and ensuring every patient receives seamless, dignified access to care.

What You’ll Do

You will handle front-end registration, financial clearance, and scheduling workflows with empathy and clinical precision:

• Patient Registration & Intake: Check in and register patients, explain and collect required consents and financial responsibility forms, and collect co-payments and deductibles.
• Insurance Verification & Authorizations: Verify coverage, perform documentation audits for medical necessity and payer requirements (including Medicare), and secure prior authorizations for outpatient procedures and inpatient admissions.
• Scheduling & Patient Coordination: Schedule clinic and procedure appointments, educate patients on pre- and post-exam guidelines within scope, and dispatch reminder notifications and recall letters.
• Records & Front-Office Management: Maintain, scan, and audit medical records for quantitative/qualitative accuracy, manage incoming correspondence (calls, emails, faxes), and direct non-clinical inquiries promptly.
• Regulatory Integrity: Maintain strict compliance with HIPAA, EMTALA, and The Joint Commission standards while exemplifying Rise Community Hospital’s core organizational values.

What We’re Looking For

• Education: High School Diploma or GED required; Associate degree or higher preferred.

• Certifications:

• Active AHA Basic Life Support (BLS) certification required.

• Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) preferred.

• Experience: 1+ years of registration, patient access, or front-desk experience in an acute care hospital or clinical setting preferred.

• Skills & Competencies:

• Strong working knowledge of health insurance verification, copay collection, and prior authorization workflows.

• Proficiency in EHR systems, Microsoft Office, and rapid, accurate data entry.

• Exceptional interpersonal, verbal, and written communication skills with a customer-service mindset.

• High attention to detail, strong problem-solving skills, and composure in fast-paced environments.

What We Offer

• Supportive Community Atmosphere: A collaborative, patient-focused team where your contribution is directly recognized.
• Competitive Pay: Hourly non-exempt compensation.
• Growth & Development: Direct pathway to deepen healthcare administration, revenue cycle, and patient access expertise.
• ️ Comprehensive Benefits: Medical, Dental, Vision, 401(k), and Paid Time Off for eligible full-time and part-time staff.