Patient Access Representative I or II - Bluffton

Job Description Summary The Patient Access Specialist position is part of the growing MUSC Health presence at the Bluffton Medical Pavilion, a modern outpatient facility designed to expand access to high-quality care in the Lowcountry. This role supports a collaborative, patient-centered environment where access to care begins the moment a patient makes contact.

At Bluffton Medical Pavilion, teams work together across scheduling, registration, and clinical coordination to ensure patients experience seamless, timely, and compassionate service. This is an opportunity to join MUSC Health during an exciting phase of expansion in the Bluffton and greater Hilton Head region.

Entity Medical University Hospital Authority (MUHA)

Worker Type Employee

Worker Sub-Type Regular

Cost Center CC005726 CHS - Bluffton Medical Pavilion (Offsite)

Pay Rate Type Hourly

Pay Grade Health-20

Scheduled Weekly Hours 40

Work Shift Job Description Full-time, part-time, and PRN roles available. The Patient Access Specialist serves as a key front-line contact for patients and providers, ensuring efficient and welcoming access to clinical services.

Primary Responsibilities Include

• Providing front desk coverage in a fast-paced outpatient setting
• Scheduling appointments for internal and external referrals, including hospital and community providers
• Managing high-volume multi-line phone systems with professionalism and urgency
• Completing patient registration, verification, and documentation accurately and efficiently
• Collecting payments for clinical services and assisting with billing-related inquiries
• Coordinating interpreter services to support patient communication needs
• Collaborating with clinical teams, schedulers, technologists, and referring offices to ensure smooth patient flow
• Supporting a positive patient experience through clear communication and service excellence

This role is ideal for individuals who thrive in customer-facing healthcare environments, enjoy problem-solving, and take pride in helping patients navigate the care system with ease.

Additional Job Description Why MUSC Health? At MUSC Health, you’re not just taking a job, you’re joining a mission-driven academic health system committed to advancing care, education, and innovation across South Carolina. Team members benefit from a supportive culture, strong interdisciplinary collaboration, and opportunities for growth within a leading healthcare organization.

Minimum Qualifications

• Bachelor’s degree from an accredited institution OR

• High school diploma/GED with:

• At least 2 years of experience in a medical office, call center, or customer service environment

• OR at least 6 months of MUSC Patient Access experience

• OR at least 6 months of related healthcare experience

Preferred Skills

• Strong customer service and communication skills
• Experience with scheduling systems or electronic medical records
• Ability to multitask in a high-volume environment
• Attention to detail and accuracy in documentation and financial transactions

Work Environment & Benefits

• Full-time, 40 hours per week with flexible scheduling options
• Weekend shifts may be available
• Opportunity to work in a modern outpatient pavilion setting
• Competitive MUSC Health benefits package, including medical, dental, retirement, and employee wellness programs
• Career development within one of the region’s largest academic health systems

If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees