Patient Access Representative III

Job Overview
We are seeking a dedicated and detail-oriented Patient Access Representative III to join our healthcare team. In this role, you will be the first point of contact for patients, ensuring a seamless and positive experience as they navigate our clinic's services. You will utilize your knowledge of medical terminology and scheduling systems to assist patients with their appointments, verify insurance information, and manage patient records efficiently.

Responsibilities

• Greet patients and visitors in a friendly and professional manner, providing exceptional customer service.
• Schedule patient appointments using computerized systems while ensuring accuracy in medical scheduling.
• Verify patient insurance information and collect necessary documentation prior to appointments.
• Maintain up-to-date knowledge of medical terminology, care plans, and ICD-10 coding to assist with patient inquiries.
• Manage phone systems effectively to handle incoming calls, answer questions, and direct calls as needed.
• Collaborate with clinical staff to ensure smooth patient flow and address any scheduling conflicts or issues.
• Assist in maintaining accurate patient records within Meditech or other electronic health record systems.
• Provide support for administrative tasks as needed, contributing to the overall efficiency of the clinic.

Requirements

• High school diploma or equivalent; additional education in healthcare administration or related field is preferred.
• Proven experience as a medical receptionist or in a similar role within a clinical setting.
• Strong understanding of medical terminology, care plans, and ICD-10 coding.
• Proficiency in using computerized systems for scheduling and record management (experience with Meditech is a plus).
• Excellent communication skills, both verbal and written, with the ability to interact effectively with patients and healthcare professionals.
• Strong organizational skills with attention to detail to ensure accuracy in patient information management.
• Ability to work independently as well as part of a team in a fast-paced environment.

Job Type: Full-time

Pay: From $19.48 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person