Patient Access Representative (UAE National)

About the Role

• Responsible for timely and accurate data entry of patients’ information, scheduling and registration activities, and financial details.
• Verify financial eligibility, and takes necessary activities to insure financial coverage arranged for all patients’ appointments/Admissions.
• Communicates with patients, families and staff with high standards of customer services.

Responsibilities

• Maintains a professional attitude and appearance all time
• Demonstrates strong customer service skills to interact positively with external and internal customers.
• Performs scheduling/registration/admission activities. Gathers demographic, insurance, and other information from patients and accurately enters into HIS.
• Verifies financial eligibility and insures completion of supported documents/approvals upon scheduling/registration activities completion.
• Performs billing, reconciliation and cashier activities.
• Ability to multitask in a fast-paced environment.
• Develops and meets personal/team qualitative and quantitative targets
• Participates in departmental meetings and activities.
• Accepts working different shift duties according to the necessity of the operational hours, including morning and night shifts. Also during weekends and holidays.
• Participates in cross-functional teams and committees as appropriate.
• Facilitates and involves with ongoing training
• Performs any other tasks according to the job requirements.
• Liaises with other staff/departments and handles communication.

Accountabilities

• Punctuality: attends assigned work are according to work schedule, commits to be consistently present in the work place during working hours.
• Ability to multitask and maintain strong attention to detail

Role-Specific Job Responsibilities

Call Center

• Manages a large amount of inbound and outbound calls.
• Follows communication scripts and decision trees.
• Social media.

Clinic Access Coordinator

• Completes referrals according to standards and timeline.
• Coordinates controls and utilize the clinics’ slots efficiently.
• Clinics slots optimization

Registration

• Enter patient information into HIS and maintain accurate records
• Ensure select the correct visits registration and follow the proper workflow
• Inform patient and their caregiver of hospital procedures, polices and protocols
• Provide patients with insurance eligibility, billing and payment information with print out the payment receipt
• Deal with patient question, concerns and issues
• Preform general administrative tasks
• Attending Patient Feedback

Qualifications

Required:

Bachelor's degree or equivalent in any relevant field