Patient Access Scheduler I

Responsibilities/Job Description:

Overview

Are you an effective communicator and someone who stays calm in critical situations? Come join our Patient Access Scheduler team and make a difference utilizing your communication skills effectively to positively impact patient’s lives.

We hire Patient Access Schedulers in a class format tied to training schedules. Training is the first 4 weeks of employment so we start a group of individuals to go thru training all together. We will be looking to start our next classe on October 12.

POSITION Schedule: 2:30 pm to 11:00 pm / Monday, Tuesday, Wednesday, Saturday (this is a .8 FTE/64 hours per two weeks, benefits eligibile role)

TRAINING Schedule: First 4 weeks of employment. Monday thru Friday and generally 8:00 to 4:30. The first week is onsite at our Midway location in St. Paul. There maybe a couple of onsite days the next week but then training tyically goes remote for the rest of the 4 week.

The Patient Access Scheduler position is responsible for:

• Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
• Directs calls to appropriate area for services not provided in Patient Access Scheduling.
• Receives requests for information and ensures that material is distributed in a timely manner.
• Schedules, admits, and pre-authorizes insurance for all patients in area assigned.
• Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system.
• Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner.

Required Qualifications

• 2 years in a direct customer facing sales or service setting

Preferred Qualifications

• Associate of Arts Associates Degree or completion of medical terminology program
• 2 years experience in a medical setting

Qualifications:

$20.83- $29.40 Hourly