Patient Access Scheduling Coordinator - Bilingual Spanish

Experience these exceptional benefits when you join Med-Metrix!

• 8-Hour Shifts, Fixed Weekends Off
• Day 1 HMO with 2 of your dependents covered for FREE
• Group Life Insurance
• Medical Cash Allowance
• Rice Allowance
• Clothing Allowance
• Holiday Gift
• Bereavement Assistance
• Free Lunch Daily
• Paid Time Off
• Training and Staff Development
• Employee Engagement Activities
• Opportunities for Internal Mobility

Job Purpose

The Patient Access Scheduling Coordinator plays a crucial role in ensuring a seamless patient experience by facilitating the pre-registration process and managing appointment schedules. This position requires strong organizational skills, attention to detail, and excellent communication abilities to effectively interact with patients, healthcare providers, and insurance companies.

Duties & Responsibilities

• Collect and verify patient demographic and insurance information prior to appointments
• Ensure all necessary documentation is completed and accurately entered into the EMR system
• Communicate with patients to gather required information and answer any pre-registration questions
• Assist patients with any issues related to insurance eligibility and coverage
• Coordinate and manage patient appointments efficiently, considering provider availability and patient needs
• Utilize scheduling software to book, confirm, and modify appointments as needed
• Follow up with patients to confirm appointments and provide any necessary pre-visit instructions
• Monitor and manage appointment cancellations and rescheduling to optimize the schedule
• Work closely with clinical staff, providers, and administrative teams to ensure smooth patient flow and address any scheduling conflicts
• Communicate effectively with insurance companies to verify eligibility and obtain authorizations as needed
• Provide exceptional customer service to patients, addressing inquiries and concerns in a professional and friendly manner
• Assist in resolving any issues related to scheduling or pre-registration promptly
• Other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

• High school diploma or equivalent; associate's degree in healthcare administration or related field preferred
• Previous experience in a healthcare setting, particularly in patient registration and scheduling, is highly desirable
• Strong computer skills, including proficiency in scheduling software and electronic health records (EHR) systems ex. NextGen, EPIC
• Excellent Bi-lingual communication and interpersonal skills, with a strong focus on customer service
• Ability to multitask and work effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction

Working Conditions

• May require occasional evening and/or weekend hours to accommodate patient schedules
• Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
• *Physical Demands:*While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• *Work Environment:*The noise level in the work environment is usually minimal.