Patient Access Specialist

Description:

At Meridian HealthCare, our mission is to provide integrated, whole-person healthcare that supports individuals and families in achieving their highest level of wellness. We specialize in primary care, behavioral health, addiction treatment, and recovery services—because we believe every person deserves compassionate, comprehensive care that meets their unique needs.

We put people first, believe in the power of teamwork, and utilize our resources responsibly to fuel long-term growth and success. If these values resonate with you and you are driven to make a meaningful impact every day, Meridian HealthCare is the ideal place to take the next step in your rewarding career.

This position will provide a comprehensive, proactive, and "Patient First" experience for our patients over the phone and patient portal. This position will utilize Meridian's practice management system to facilitate access to care through registration, scheduling and recording of patient communications. This person will handle a variety of incoming inquiries or requests and will use the appropriate resources to complete accurate responses and create a positive experience. You’ll support our mission of providing integrated medical, and behavioral health services by helping patients access the care they need with ease.

Currently, the schedule for this position would be Monday–Friday (8:00am-4:00pm)

As a full-time Meridian HealthCare employee, you will have access to a competitive and comprehensive benefits package, including:

• Medical, Dental, and Vision insurance
• Retirement plan with employer match
• Generous paid time off (PTO) and paid holidays
• Employee Assistance Program (EAP) for mental health
• Professional development and continuing education opportunities
• Eligibility for Federal Loan Forgiveness programs including STAR (on qualifying clinical roles)
• Additional employee-focused resources that support work–life balance and long-term career growth

Responsibilities:

• Follow standards and guidelines for telephone etiquette and service when interacting with patients over the phone.
• Evaluate and identify callers' needs and schedule with provider.
• Register patients by gathering demographic information with the highest possible proficiency and verify existing data.
• Promptly and courteously answer and screen incoming calls and routes them appropriately according to established customer service guidelines. Calls to include business, medical, and behavioral health requests.
• Prioritize calls using courteous and professional attitude to ensure the highest satisfaction from patients.
• Verify and/or confirm appointments for patients. Provide various types of information to assist patients.
• Communicate with team members and leadership on a continual basis to allow an informative and collaborative team environment for the sake of positive patient experience.
• Support and participates in process improvement efforts.
• Communicate and document caller correspondence through Microsoft Teams and/or Meridian's EHR timely and accurately.

Requirements:

• One year of patient registration, appointment scheduling, insurance processing or customer service/concierge experience required
• High School Diploma required
• Knowledge of medical terminology preferred