Patient Access Specialist - Infusion

We’re Hiring: Patient Access Specialist

Individual Contributor Full-Time | Hourly / Non-Exempt Reports to: Manager, Patient Access

At Singlepoint Healthcare, we’re reimagining chronic care by creating one accessible point where patients with inflammatory diseases can receive the comprehensive care they need. ❤️

Our Patient Access team plays a critical role in making that experience possible — helping patients move smoothly from referral to appointment while navigating insurance, authorizations, benefits, and financial requirements.

What You’ll Do

As a Patient Access Specialist, you’ll help remove barriers to care and make sure patients are prepared and supported before they ever arrive for treatment.

Manage referrals & patient onboarding Receive, review, and process referrals while ensuring patient information and required documentation are accurate and complete.

Coordinate scheduling & appointment readiness Schedule patients and help ensure medical records, charts, and other requirements are ready before the appointment.

Verify insurance & benefits Confirm coverage, eligibility, benefits, and authorization requirements for medical and infusion services.

✅ Manage prior authorizations & precertifications Initiate, obtain, track, and follow up on authorizations with payers and providers to keep care moving forward.

Support patients with financial readiness Explain benefits, cost estimates, appointment preparation, and next steps while helping connect patients with copay assistance and financial support programs when needed.

Advocate for patients Identify barriers to care, troubleshoot issues, and collaborate with clinical, billing, and operational teams to create clean, seamless handoffs.

Keep documentation accurate & compliant Maintain timely, detailed information in electronic systems while following payer requirements, organizational policies, and regulatory standards.

What We’re Looking For

✅ High school diploma or GED required Associate’s degree preferred
Minimum 2 years of experience in patient access onboarding, authorizations, and referral management
Infusion or specialty practice experience strongly preferred
Working knowledge of ICD-10 coding and payer rules for infusion therapy
Experience working with electronic health record and practice management systems

You’ll Thrive Here If You’re…

Detail-oriented
A strong communicator
Patient- and customer-focused
A creative problem solver
Collaborative

• ️ Organized and able to manage competing priorities

A critical thinker
Adaptable and eager to learn
Comfortable taking initiative and working independently

❤️ Why Singlepoint Healthcare?

Our mission is simple but meaningful: empower people with inflammatory diseases to live healthier, fuller lives through comprehensive and integrated care.

Our team is:

️ Safety-Focused
Driven by Curiosity
Constantly Adapting
Lifelong Learners
Trusted Communicators
A Community of Care

• ️ Powered by Positivity & Passion

Innovators

If you’re energized by helping patients navigate the healthcare journey, solving problems, and making access to care easier, we’d love to meet you.

✨ Join Singlepoint Healthcare and help create a better patient experience — one interaction at a time.