Patient Access Supervisor

Job Requirements

Leads the operations and personnel on an assigned shift for a designated area. Determines work priorities and allocates resources across multiple areas based on patient flow. Serves as a resource to staff requiring assistance and participates in shift rotation. Works closely with clinic and department managers and business office management to resolve registration, authorization, and denial issues. Provides guidance and training to assigned staff and promotes a strong, productive team environment.

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Participates in and administers departmental policies and procedures that support the efficient operation of the registration and admitting functions, ensuring the prompt and effective delivery of patient care.
• Monitors and audits the efficiency of patient registration to ensure processes are accurate and complete. Utilizes a systematic quality assurance approach to complete work activities, monitors results, and provides positive and constructive feedback to management staff and employees.
• Establishes clear and concise work procedures, expectations, and standards.
• Serves as a resource to departments, including clinical, professional, and administrative staff, regarding matters related to patient registration and patient flow.
• Prepares written documentation and communications related to insurance and payer updates, downtime registration processes, and system upgrades, and identifies appropriate back‑up support. May maintain physician templates within the Electronic Medical Record (EMR).
• Hires, orients, and trains staff; conducts performance evaluations; manages corrective actions; and fosters an open and goal‑oriented work environment. Establishes clear work procedures and productivity standards. Reviews recommendations and provides guidance and counseling to staff regarding employee relations matters.
• Maintains appropriate staffing levels and prepares bi‑weekly schedules and daily shift assignments, ensuring departments and clinics are sufficiently staffed to accommodate patient volumes, time‑off requests, call‑outs, and breaks.
• Prepares payroll using Kronos and maintains payroll records, including monitoring absenteeism and tardiness.
• Monitors staff performance to ensure accurate collection of patient demographic and financial information in support of appropriate reimbursement for services rendered.
• Counsel and initiate disciplinary actions as needed. Prepares performance evaluations based on observation and audits of daily staff performance.
• Must be able to flex work schedules to meet the needs of staff working evening, night, and weekend shifts. May be required to assist during scheduled system downtime, typically occurring overnight or during early morning hours.
• Perform all other duties as assigned.

Work Experience

Required

• High school diploma or GED.
• Two (2) years of registration or revenue cycle experience, or experience in a physician’s practice

Preferred

• Previous supervisory or leadership experience is preferred.
• Certification and membership in local or national professional organizations such as AAHAM, NAHAM, etc.