Patient Account Rep II

Position Summary

POSITION SUMMARY : Under general supervision coordinates front office activities of the clinical setting ensuring a pleasant and welcoming patient experience while obtaining critical information for proper billing and collections of services provided. JOB DUTIES AND RESPONSIBILITIES : Patient Services Representative II duties may include but are not limited to Core Functions: Patient Scheduling, Insurance verification, Charge Entry, Data Entry, Insurance Follow-Up, Self-Pay Follow-Up/Collections, Refund Management, Response to Patient Account Inquiries, Customer Service Advocacy, Self-Pay Collections.

Minimum Qualifications

EDUCATION : 2 years of college education or Associate Degree required.

EXPERIENCE : 3 – 4 year of related experience. In lieu of education requirements, experience may be substituted on year for year basis. QUALIFICATIONS :

• Knowledge of third-party insurance in regards to plan types: HMO , PPO , POS , and Indemnity.

• Ability to counsel patients financially regarding outstanding charges and effectively resolve problems via the highest customer service skills and etiquette.

• Primary knowledge and understanding of the mechanisms of Physician Billing Systems.

• Knowledge of safety procedures and practices in a healthcare environment.

• Possess full knowledge of HIPAA regulations.

• Knowledge of medical terminology.

• Knowledge of current federal and state laws regarding release of health information and confidentiality.

  Preferred Qualifications

  Bilingual(English/Spanish)