Patient Account Representative - Therapy Services

Shift: Monday – Friday, 8am – 5pm
Department: Therapy Services – Missouri Orthopaedic Institute

Compensation:

• Base Pay Range: $16.68-$26.31/hour, based on experience

ABOUT THE JOB

MU Health Care is looking for a detail-oriented and service-driven professional who thrives on solving problems, building trust, and helping patients navigate the financial side of their healthcare journey. The ideal candidate is analytical, compassionate, and highly organized, with a talent for balancing accuracy, efficiency, and exceptional customer service in a fast-paced environment. We value individuals who take initiative, communicate confidently, and enjoy uncovering solutions that make a meaningful difference for patients and their families. Success in this role requires a collaborative mindset, strong critical thinking skills, and a commitment to continuous learning in an ever-evolving healthcare landscape. If you are motivated by helping others, take pride in your work, and excel at managing details while keeping the patient experience at the center of every interaction, we invite you to join our team and make an impact at MU Health Care.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

Process insurance and/or payment claims, including submission, follow-up, and payment application by all department productivity and accuracy standards.

Utilize multiple internal and external computer programs and applications to process billing submissions and achieve prompt and optimum payment processing and deposit.

Review and analyze billing edits, errors, unpaid claims, etc., and resolve within the scope of authority.

Analyze and determine the appropriate action to be taken on inquiries from patients and payers and resolve them within the scope of authority.

Analyze and monitor trends and problems in patient billing, provide documentation, and report/recommend action to the Service Coordinator or Supervisor.

Monitor and evaluate patient accounts refer delinquent accounts for collection, and may participate in collection activities.

May verify insurance coverage and conduct credit checks.

May make arrangements for, and confirm, payments including financial assistance and self-pay payments.

May interview patients or representatives to determine patient liability allowances and the type of financial assistance for which the patient is eligible.

May train, as needed, other Service Coordinators and Patient Service Representatives in the clinics on revenue cycle software and/or insurance-related issues that may be causing alerts and hold bills

Conduct all activities within established regulatory requirements.

Remain knowledgeable of federal, state, and payer billing regulations.

Complete CED training assignments related to clinical setting.

May complete unit/department-specific duties and expectations as outlined in department documents.

REQUIRED QUALIFICATIONS

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Two (2) years of clerical experience; education may be used in lieu of experience.

PREFERRED QUALIFICATIONS

Experience in patient accounts, medical office, or bookkeeping.

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.