Patient Accounts Representative

Patient Accounts Representative
FT
Grand River Health | Rifle, CO

At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care.

What You’ll Do

Help create a positive patient experience by serving as the first point of contact for Patient Financial Services (PFS). Provide friendly, professional support while helping patients navigate billing questions, insurance information, and account needs.

• Greet patients and respond to phone inquiries, update demographic and insurance information, and direct questions to the appropriate team members.
• Review claims for billing requirements, follow up on accounts, apply appropriate adjustments, and assist patients with billing questions and account updates.
• Collect and accurately report payments, follow up with patients regarding outstanding balances, and assist with insurance-related tasks.
• Provide administrative support, including answering calls, distributing messages, scanning documents, and managing information through phone, email, fax, and electronic systems.
• Maintain effective working relationships with patients, providers, coworkers, and community members while communicating with PFS leadership, cross-training with team members, and providing backup support as needed.
• Perform a variety of tasks and other duties as assigned.

Who We’re Looking For

We’re looking for a friendly, detail-oriented team member who enjoys helping others and can provide excellent customer service in a fast-paced healthcare environment.

• High school diploma or equivalent preferred; previous experience in a similar role within a healthcare setting is a plus.
• Strong verbal and written communication skills, with a professional, helpful approach when working with patients, providers, and coworkers.
• Basic computer, math, and office skills, including word processing, spreadsheets, document formatting, and standard office equipment.
• Excellent attention to detail, organization, and problem-solving skills, with the ability to manage multiple tasks and interruptions while maintaining accuracy.
• Ability to maintain patient confidentiality in accordance with HIPAA requirements and become proficient in department-specific systems within six months of hire.

What We Offer:

• Pay Range: $18.90-$23.62/hour (based on experience)
• Comprehensive Benefits: Medical, dental, vision, PTO from day one, extended illness time, retirement plan with match, and more.
• Perks: Payroll deductions for hot springs, gyms, ski passes, pet insurance, access to outdoor recreation, and more!

Compensation may vary outside this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience.

Position is open until filled unless posted otherwise.

Why Join Grand River Health?
As a special taxing district, we are accountable to our community, allowing us to prioritize exceptional patient-centered care over financial bottom lines. Our main hospital campus is located in picturesque Rifle, Colorado with twenty-five beds providing a wide range of services, along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live, the atmosphere of a caring and friendly community has been preserved amidst a steady growth of population.

OUR MISSION:
To improve the health and well-being of the communities we serve.

OUR VISION:
To be our communities’ first choice in quality healthcare.