Patient Admin Support

Job Summary
Are you confidential, reliable with great timekeeping, self motivated and conscientious? Do you like helping and supporting members of the public? This is an admin role, in a GP surgery, with a variety of responsibilities. You will be a member of the Patient Admin Support team working within the prescriptions, secretarial and administration sectors of the practice. Full training will be provided.

The role includes:

1. Supporting the patients and clinicians by processing and tracking hospital referrals

2. Answering patient queries such as explaining and providing access to their medical records

3. Making sure urgent tasks and emails are dealt with swiftly and accurately

4. Reading clinical discharge letters and coding the relevant information into the correct patient records

5. Processing prescription requests promptly and accurately

6. Answering the telephone and calling patents to resolve admin queries

7. Registering new patients

8. Keeping calm in a busy department where your task list will vary daily

9. Supporting the GP's and other clinical staff so they can support their patients in a timely fashion

You will be taught how to access our clinical systems (emis and Docman). You will need to be confident using excel spreadsheets (basic level - sorting lists, adding columns etc) and have a methodical and common sense approach to tasks. It is very clinically important that our patients can contact the team during our opening hours so we need to be able to rely on your attendance.

This role is based in the medical centre (not working from home) . This is a part time role across Wednesday - Friday - 21 hours per week.

There are progression opportunities for those who show dedication and a willingness to learn.

Please note - there is no staff parking. Local parking is currently £3 per day. Please consider your commuting distance/costs before applying for this role. If you are a patient at Strawberry Hill you would be required to register elsewhere if successful.

When applying for role please upload a cover letter expressing why you are interested in the role

Job Types: Part time, Permanent

Pay: £12.75-£13.25 per hour

Benefits:

• Additional leave
• Company pension
• Employee discount
• Health & wellbeing programme

Ability to commute/relocate:

• Newbury RG14 1JU: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Please include a cover letter with your application of why you feel you would be suitable for the role

Experience:

• Administration: 1 year (preferred)
• GP surgery: 1 year (preferred)

Work Location: In person