Patient Administration Officer

Patient Administration Officer

Casual / Permanent Part Time/ Full Time Role

About the Role

Aegis Health is seeking an organised and customer-focused Patient Administration Officer to join our dedicated team. In this vital front-line role, you’ll provide professional and efficient administrative support to ensure a smooth experience for patients, families, and clinical staff.

This is a diverse position covering reception, admissions, bookings, and medical records, where your attention to detail and compassionate communication will make a real difference every day.

Key Responsibilities

General & Reception Duties

• Greet patients and visitors with warmth, professionalism, and empathy.
• Handle telephone and in-person enquiries, directing them appropriately.
• Maintain patient confidentiality and uphold Aegis Health values at all times.
• Ensure adequate supply of stationery, healthcare forms, and other essential items.

Admissions & Bookings

• Collect, verify, and accurately enter patient details into the Patient Administration System.
• Confirm private health insurance details and manage financial consent documentation.
• Process payments and complete daily reconciliations.
• Coordinate bookings and admissions, liaising with patients, theatre teams, and consulting rooms.

Medical Records & Ward Support

• Prepare, collate, and file medical documentation accurately.
• Manage medical record tracking, scanning, and off-site storage processes.
• Support clinical staff by arranging bookings for tests, transport, and equipment.

Governance, Safety, and Professional Development

• Participate in ongoing training and contribute to continuous improvement initiatives.
• Adhere to all safety, privacy, and legislative requirements.
• Promote a culture of accountability, teamwork, and quality service.

About You

Essential:

• Previous experience in a healthcare or customer service role (medical setting preferred).
• Excellent communication, organisational, and time management skills.
• Strong computer literacy and accurate data entry skills.
• Proven ability to manage multiple priorities and work effectively in a team environment.
• Experience handling cash and electronic payments with attention to accuracy.
• Commitment to Aegis Health’s vision, values, and patient-centred care.

Desirable:

• Knowledge of medical terminology.
• Experience using hospital administration systems.
• Understanding of Equal Opportunity, Disability Services, and Work Health & Safety principles.

Pre-Employment Requirements

• Proof of eligibility to work in Australia
• Valid identification and police clearance
• Working with Children Check
• Pre-employment health assessment

About Aegis Health

Aegis Health has a guiding philosophy and deep commitment to quality health care based on compassion and respect. Aegis Health has evolved from the Aegis Group’s extensive experience in care provision, to develop innovative health care services. At Murdoch Square, these integrated health services comprise surgical services, mental health and primary care services. The surgical services are located across three floors in the Aegis Health Private Hospital. To learn more about Aegis Health, visit our website: https://aegishealth.com.au/.

Aegis Health offers a competitive rate of pay and benefits. We offer a supportive workplace, with education and training.

Why Join Aegis Health?

At Aegis Health, we are dedicated to providing excellence in patient care and supporting our staff to thrive in a respectful, collaborative environment. You’ll be part of a professional team that values compassion, integrity, and continuous learning.

How to Apply

If you’re an organised and compassionate professional looking to contribute to high-quality healthcare, we’d love to hear from you.