Patient Advisor / Call handler

Looking for a new challenge?

How about working in our wonderful Reception/ Patient Advisor team?!

Due to an internal promotion, we have vacancy in our Patient Advisor team 15- 25 hours per week

Your main duties will be manning our busy switchboard (booking appointments, signposting patients, dealing with requests for assistance from patients, GPs and other medical staff)

Full training will be given. You will have good written and communication skills; excellent interpersonal skills; an unflappable nature and the ability to work both independently and as part of a team.

Previous experience of the NHS and/or customer service would be a bonus!

The hours for this role will be discussed at interview and there is some flxibility but mornign shifts start at 8.00 and evenings shifts end between 17.30 and 20.00

This role will require occasional weekend support.

Prospective Employees Privacy Notice

We are Malmesbury Primary Care Centre, a provider of Primary Care services.

This privacy notice explains how we use any personal data we collect about you as a prospective employee of Malmesbury Primary Care Centre or an individual contractor who may potentially provide a service for us.

Malmesbury Primary Care Centre is a Data Controller for the information processed by us unless otherwise stated and is registered as such with the UK Information Commissioners Office under registration number Z6710345.

How do we collect your personal data?

We may collect your personal data in a number of ways, for example:

· When you register with our recruitment website

· When you apply for a vacancy and submit an application form

· When we receive your personal data from third parties, for example security screening and recruitment agencies

What types of personal data do we collect about you?

We may collect the following types of personal data:

· Your name, job title, address, email address, telephone number and other contact information

· NI number and date of birth

· Details of any current health conditions and prescribed medications

· Right to work documentation and other security screening information

· Equality and diversity information

How will we use the personal data we collect about you?

We may use your personal data in the following ways:

· To facilitate the recruitment process

· To comply with legal obligations

Any medical or health related personal data will be treated with confidence in line with the Common Law Duty of Confidence.

Call recording

All calls made from and received by Malmesbury Primary Care Centre are recorded and may be used to support the learning and development of our staff.

Call recordings are managed in the same way as all other personal data processed by us and in line with current legislation.

Data processors

We may use the services of a data processor to assist us with some of our data processing, but this is done under a contract with direct instruction from us that controls how they will handle prospective employee information and ensures they treat any information in line with the General Data Protection Regulation, confidentiality, privacy law, and any other laws that apply.

How will we share your personal information?

We will not share your information with third parties without your consent unless the law allows or requires us to.

How long do we keep your personal data

We will hold your personal data for 1 year after you apply for a role at Malmesbury Primary Care Centre. If you are successful in applying for a role at Malmesbury Primary Care Centre then your application will form part of your employee record which will be held for 6 years after you leave Malmesbury Primary Care Centre.

Legal Basis

The legal basis for us to process your personal data is based on our legitimate interest in processing your personal information because it is necessary in order for us to process your application for the role you have applied for.

We will use your sensitive personal information, such as that relating to your race, ethnic origin, and health for the purposes of the performance or exercise of our or your rights and obligations under employment law.

In some circumstances, we may process your personal information on the basis that we are required to do so in order to comply with legal obligations to which we are subject.

Your rights

You have a right to:

· access the information we hold about you;

· correct inaccuracies in the information we hold about you;

· withdraw any consent you have given to the use of your information;

· complain to the relevant supervisory authority in any jurisdiction about our use of your information; and

· in some circumstances:

o ask us to erase information we hold about you;

o request a copy of your personal data in an electronic format and require us to provide this information to a third party;

o ask us to restrict the use of information we hold about you; and

o object to the use of information we hold about you.

You can exercise these rights by contacting us as detailed below.

How to contact us

If you have any questions about our privacy notice, the personal information we hold about you, or our use of your personal information then please contact our Data Protection Officer at:

Data Protection Officer

Malmesbury Primary Care Centre

Priory Way

Malmesbury

Wiltshire

SN16 0FB

Or

[email protected]

How to make a complaint

You also have the right to raise any concerns about how your personal data is being processed by us with the Information Commissioners Office (ICO):

https://ico.org.uk/concerns

0303 123 1113

Changes to our privacy notice

We keep our privacy notice under regular review and we inform you of any updates. This privacy notice was last updated on 22nd August 2024.

Job Type: Part-time

Benefits:

• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• On-site parking

Work Location: In person