Patient Advisor

The closing date is 14th Sep 2026

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Anticipated Interview date(s) 29/09/2026

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Job summary

Are you an experienced administrator looking for a new challenge?

We are currently seeking a motivated and reliable individual to join our team as a Patient Advisor.

The successful candidate will provide high-quality reception and administrative support, acting as the first point of contact for patients, visitors and external agencies. This is a Key Role within the practice, requiring excellent communication skills, attention to detail, and the ability to work in a busy environment ,while maintaining the highest standards.

This will be a Multi skilled role and whilst primarily your Job will be a patient advisor you will have training on other admin roles within the Surgery.

If this sounds like the role for you, then please apply today.

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Main duties, tasks & skills required

Greeting and Welcoming Patients, Providing a friendly, professional first point of contact for all patients, visitors, and staff.

Handling Patient Queries, answering calls, emails and in person queries in a timely and professional manner.

Patients Registration and Data Entry, Register and update existing patients records and ensure all details are correctly recorded. Ensure patient confidentiality and comply with data protection regulations ( e.g GDPR)

Supporting all teams within the practice regarding patients needs.

Being able to respond to urgent medical situations , whilst remaining calm and professional

Maintaining a calm and professional demeanour , handling patient complaints or difficult situations calmly and professionally , seeking assistance from senior team if needed

To support All non clinical teams within the practice with support that they may need, making this a multi skilled role

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About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

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Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

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Person specification

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Qualifications

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Essential

Educated to GCSE level , or Equivalent

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Desirable

AMPSAR Receptionists qualification

NVQ Level 2 in Health and Social Care or Business Administration

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Experience

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Essential

Experience working with the General Public

Experience of administrative Duties

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Desirable

Experience of working within a health care setting

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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For help with your application, contact:
louise hetherington

[email protected]

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Pay scheme

Agenda for Change

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Band

Band 2

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Salary

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£25272.00 Yearly

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Contract

Permanent

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Working pattern

Full-Time

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Reference number

348-CSS-12307

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Job locations

Medina Healthcare

Brannon Way

Ryde

Isle of Wight

PO33 4NW

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Attachments

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Job Description

Patient Advisor aug 2026.pdf – 359KB Opens in a new window

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Additional document 1

EmployeeBenefits_hiowh_v1-compressed_3.pdf – 1001KB Opens in a new window

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