Patient Appointment Coordinator

Job Overview
We are seeking a dynamic and detail-oriented Patient Appointment Coordinator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and efficient scheduling process while providing exceptional customer service. Your proactive approach will help optimize clinic operations, coordinate appointments accurately, and support the overall patient experience. The ideal candidate is energetic, highly organized, and possesses strong communication skills to thrive in a fast-paced medical environment.

Duties

• Manage patient appointment scheduling across multiple EMR (Electronic Medical Record) systems such as Modernizing Medicine and others to ensure timely and accurate bookings.
• Verify insurance coverage and perform insurance verification procedures to confirm patient eligibility and benefits prior to appointments.
• Conduct thorough documentation review, including reviewing care plans, medical records, and ensuring compliance with HIPAA regulations for patient confidentiality.
• Assist with medical billing processes by collecting payments, processing co-pays, and supporting medical collection efforts when necessary.
• Coordinate with healthcare providers and staff to optimize appointment flow and reduce wait times while maintaining high-quality patient service.
• Utilize multi-line phone systems with excellent phone etiquette to answer inquiries, reschedule appointments, and provide information clearly and professionally.
• Maintain accurate records of all scheduling activities, update patient information promptly in EMR systems like Dentrix or Eaglesoft, and ensure data integrity across platforms.

Skills

• Extensive experience with EMR systems such as Modernizing Medicine or similar health information management software.
• Strong knowledge of medical terminology, ICD-10/ICD-9 coding, CPT coding, and Medicare guidelines to facilitate accurate documentation and billing support.
• Proficiency in Microsoft Office Suite (Word, Excel) along with typing skills including 10-key typing for efficient data entry.
• Excellent customer service skills with the ability to handle sensitive information discreetly while maintaining a friendly demeanor.
• Prior clinic or medical office experience with familiarity in medical scheduling, front desk operations, insurance verification, and office management tasks.
• Bilingual abilities are highly valued to effectively communicate with diverse patient populations.
• Knowledge of HIPAA compliance standards and health information management practices to ensure confidentiality at all times.
• Strong organizational skills with the ability to multitask efficiently in a busy healthcare setting while maintaining attention to detail. Join us in delivering outstanding patient care through seamless appointment coordination! We’re committed to fostering a supportive environment where your skills make a real difference in patients’ lives while advancing your career in healthcare administration.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person