Patient Biller

It’s your choice, choose AdvancedHEALTH. AdvancedHEALTH specializes in medical billing services, accounts receivable, and information management for medical practices. Join our growing team. We promote a fun and friendly work environment. We encourage work/life balance, and we offer competitive wages and benefits.

The Patient Biller is responsible for answering calls and fielding billing questions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer incoming patients and provider phone calls in a professional and courteous manner
• Respond to billing-related questions, including charges, payments, insurance coverage, and account balances
• Document all patient interactions and updates in the billing system
• Assist patients with payment options, account resolutions, and billing discrepancies
• Verify patient insurance and demographic information as needed
• Follow up on outstanding inquiries and unresolved billing issues
• Maintain compliance with HIPAA and patient confidentiality standards
• Collaborate with internal departments (coding, insurance, clinical staff) to resolve billing concerns
• Meet quality, productivity, and customer service standards
• Ensuring accuracy in processing payments, updating records, and handling insurance information.
• Other duties may be assigned

QUALIFICATIONS:

KNOWLEDGE, SKILLS, ABILITIES:

• Ability to handle high call volumes and multitask effectively
• Proficiency in computer systems and electronic health records (EHR)
• Detail-oriented with strong organizational skills
• Strong knowledge of medical billing and coding practices
• Familiarity of ICD-10, CPT, HCPCS
• Strong Insurance Knowledge
• Must demonstrate strong analytical skills and proficiency with Microsoft office products
• Must have strong critical thinking skills
• Maintains effectiveness when experiencing major changes in work tasks or the work environment
• Ability to work independently without close supervision
• Ability to exercise judgement and make decisions
• Ability to perform in a high productivity, fast-paced environment
• Interpersonal skills and conflict resolution
• Attention to detail
• Excellent phone and computer skills
• Ability to maintain sensitive information in confidence
• Ability to meet deadlines and prioritize responsibilities
• Ability to train staff and write protocols and training materials
• Strong ability to uphold organizational values, work with integrity and ethically, inspire the trust of others, and treat people with respect
• Strong HIPAA and OSHA knowledge

EDUCATION / EXPERIENCE:

• High School or Equivalent
• Minimum of 1-3 years’ experience in medical billing preferred

WE OFFER:

• Medical Insurance, Dental, & Vision
• Health Savings Account
• Flex Spending for child care
• Paid life insurance of $50,000
• Paid Long Term Disability Insurance
• Voluntary Life Insurance
• Voluntary Short Term Disability
• Many Aflac Policies: Accident, Hospital, Critical Illness, Identity Theft, Legal Plan
• 401K – very generous plan… the company contributes even if you do not
• PTO (Paid Time Off) – generous plan