Patient Care Advisor

Job Summary

Join our dynamic healthcare team as a Patient Care Advisor, where your compassionate communication and organisational skills will make a meaningful difference in patients' lives. In this vital role, you will serve as the primary point of contact for patients, guiding them through their healthcare journey with professionalism and empathy. Your proactive approach will ensure smooth coordination between patients, medical staff, and administrative teams, fostering a welcoming environment that promotes patient satisfaction and well-being. This paid position offers an exciting opportunity to develop your healthcare career while making a positive impact every day.

Duties

• Greet patients warmly and assist them with appointment scheduling, check-in procedures, and necessary documentation
• Provide clear information about healthcare services, procedures, and policies to patients and their families
• Coordinate with medical staff to ensure patient needs are communicated effectively and appointments are scheduled efficiently
• Maintain accurate and organised patient records using office software and electronic health record systems
• Answer incoming calls promptly, address inquiries professionally, and direct calls to appropriate departments or personnel
• Support administrative tasks such as filing, data entry, and managing office supplies to keep the clinic running smoothly
• Follow confidentiality protocols diligently to protect patient privacy at all times

Requirements

• Prior experience working in an healthcare setting is essential.
• Excellent communication skills with a friendly, approachable demeanor
• Strong organisational abilities and attention to detail
• Ability to multitask efficiently in a fast-paced environment
• Proficiency with office software such as Microsoft Office (Word, Excel) or similar programs
• Demonstrated ability to handle sensitive information discreetly and professionally
• A genuine desire to help others and provide exceptional customer service

This role is ideal for motivated individuals eager to grow within the healthcare field while contributing positively to patient experiences. We value diversity and are committed to creating an inclusive environment where all team members can thrive. Join us in making healthcare more accessible, compassionate, and efficient!

Pay: From £12.71 per hour

Benefits:

• Company pension
• Free flu jabs
• Private medical insurance

Work Location: In person