Patient Care Coordinator Clinic

SECTION 1: Job Summary (Summary of the basic functions of the position)

Coordinate the scheduling of appointments or patients who submit requests online (via numerous
channels such as ZocDoc, online websites, Landing Pages, Solution Reach, etc) for all clinics. Also
responsible for the patient recall program.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Interact with patients online or on phone to schedule them for appointments
• Maintains thorough understanding of clinic scheduling protocols
• Follow up with patient inquiries via phone or online
• Contact patients for recall programs and get patients scheduled for appointments
• Manage patient inquiries in ZocDoc, solution reach, and other applications to ensure timely response time
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• 3 years’ work experience in a Patient Care Coordinator role or similar

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
  • Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
  • Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

• This position has no supervisory responsibilities.