Patient Care Coordinator

We are a growing chiropractic clinic seeking a responsible and focused Patient Care Coordinator to support daily operations. This role requires strong communication, organization, and the ability to manage a fast-paced clinical environment.

Key Responsibilities:

• Ensure the clinic is opened on time daily and ready for operations (critical responsibility).

• Manage end-to-end patient flow (inquiry → registration → consultation → treatment → follow-up).

• Coordinate daily schedule to minimize waiting time and gaps.

• Handle calls, WhatsApp inquiries, and appointment confirmations

• Perform patient follow-ups (missed appointments, reminders, progress check-ins).

• Maintain accurate patient records and update systems consistently.

• Handle billing, payments, and treatment package tracking.

• Educate patients on care plans and visit schedules.

• Ensure clinic cleanliness and professional presentation at all times.

• Support basic admin or marketing tasks when required.

Requirements:

• Minimum SPM / Diploma.
• Fluent in English & BM (Tamil and/or Mandarin is an advantage but not necessary)
• Comfortable using WhatsApp, computers, and basic software systems.
• Able to multitask in a fast-paced environment.
• Strong sense of responsibility, punctuality, and accountability.
• Reliable and consistently punctual (must be able to open the clinic on time).
• Good interpersonal skills and patient handling ability.
• Willing to follow structured systems and clinic protocols.
• Prior experience in clinic / healthcare / customer service preferred but not mandatory.
• Able to work on weekends.

Work Attitude Expectations:

• Proactive and able to work without constant supervision.
• Responsive and responsible with communication.
• Able to maintain consistency and reliability in daily operations.
• Willingness to commit long-term is preferred.
• Supportive, professional and friendly work environment.

Working Hours

• 5 working days per week.
• 2 days off (Monday + 1 weekday on rotational basis).
• Weekend work (Saturday & Sunday) is required.

Clinic Hours:

• Tuesday – Friday: 9:00 AM – 7:00 PM (1-hour break)
• Saturday & Sunday: 9:00 AM – 4:00 PM (1-hour break)
• May close earlier on days with no appointments.

Job Type: Full-time

Work Location: In person