Patient Care Coordinator

Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.

Pay: Php 18,000 - Php 28,000 per month

Qualifications:

• Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level
• We accept fresh graduates or candidates with experience in any local or international voice account
• Good communication skills, both written and oral
• Passionate about customer service and patient satisfaction
• Ability to handle calls
• Must be willing to work on a shifting schedule
• Willing to work on-site in Taguig City

Responsibilities:

• Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
• Generate patient letters / reports
• Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
• Adhere to all HIPAA guidelines and policies

Benefits:

• Company events

• HMO upon Day 1

• Life insurance

• Paid training

• Convertible Leave to Cash

• Company Christmas gift

• 18% Night Differential

• Shuttle Service