Patient Care Coordinator

Full-time Front Office / Receptionist needed for busy, well-established premier ophthalmology practice. This is a busy office which requires you to be able to multi-task efficiently and to work in a coordinated team environment.

Applicants should be highly organized, friendly, professional, enthusiastic, hard-working and dependable. Powerful patient service skills are a must. This is a career opportunity with excellent working conditions and opportunities for advancement. Full-time employees at our practice are entitled to an excellent benefits package; compensation is dependent upon level of experience and skill.

FRONT OFFICE / RECEPTIONIST

SUMMARY OF JOB DUTIES:
This position is responsible for patient check-in, reception, and administration as well as treating all patients in a professional and courteous manner. Review patient charts to verify necessary information and signatures have been obtained. Enter new patient information into computer. Ensure the patient feels welcome to the practice and continues to return in order to receive top quality health care treatment.

PRIMARY FUNCTIONS

Patient Check-In

• Responsible for patient check-in, greeting everyone in a pleasant and professional manner.
• Track patients in the reception area and communicate with them, as needed.
• Evaluate chart data to verify all information has been received, completed, and signatures obtained.
• Ensure that proper authorization or referral is collected from the patient.
• Assist patients in obtaining authorization or referrals that have not been received by the practice.
• Enter all new patient demographic information into the computer.
• Put charts in bin for specific physician or technician.
• Mark arrival time of patients in office and make sure that patients are seen on time.

Administrative

• Place telephone calls on no-show appointments; reschedule as needed.
• Provide back-up support on telephones.
• Inspect reception room for neatness.
• Perform other duties as required.
• Assist other front office personnel as needed.

ESSENTIAL SKILLS/ABILITIES

1. Excellent customer service and communication skills.
2. Ability to work as a team member.
3. Manage multiple tasks simultaneously.
4. Highly motivated and organized.
5. Empathetic with patients' needs and concerns.
6. Excel under pressure.
7. Attention to detail.
8. Treat patients and co-workers with respect.

EDUCATION & EXPERIENCE

1. High school diploma or equivalent.
2. ONE-yearminimum experience in a medical practice.
3. Bi-lingual ability (in any language) a plus.

REPORTS TO:

Front Office Supervisor

This is a full-time position which offers a competitive compensation and benefits package including:

• Medical Insurance Plan
• Dental Insurance Plan
• Vision/Eyecare Benefits Plan
• Up to 4 weeks of paid time off plus 9 holidays per year
• 401k

Interested candidates are asked to forward their resume with salary history/requirements

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person