Patient Care Coordinator

About Crane Center for Transgender Surgery

The Crane Center is a world-renowned Transgender surgical practice, with locations in Greenbrae, California, Boulder, Colorado, and Austin, Texas. We have eight highly specialized surgeons and a multidisciplinary clinical team which allows us to offer all aspects of gender-affirming surgery.

We believe in putting the Patient First, and we strive to give employees a work-life balance that allows the company to recruit and retain the best and the brightest.

The Patient Care Coordinator (PCC) is a clinically trained, lived-experience resource, guiding patients and caregivers through the Crane Center surgical process. The PCC is responsible for patient retention, and the constant contact for patients throughout the course of their treatment at the Crane Center. The PCC serves as the liaison between the clinical team, the administrative team, and the patient.

Primary Job Responsibilities

• Review and Respond to Outreach Emails, provide ongoing support via phone, or email.
• Solicits referrals from patients, creating excitement for sharing a positive experience with friends and family.
• Orients and educates patients and their families to practice and assists patients in navigating through the patient experience.
• Provides educational information, under the direction of Physician Assistant or Medical Provider, related to treatments, procedures, medications, and continuing care requirements.
• Addresses patient concerns and coordinates resolution with appropriate staff to ensure prompt attention, following through with patient until resolved.
• Assist in monitoring patient charts and collaborate with clinical staff to ensure patient is progressing toward their surgery.
• Provide support to the front office staff, as needed or directed.
• Performs basic clerical duties including answering the phone, maintaining records, and filing.
• General office skills including keyboarding, office computer software, filing, answering telephones, email, faxing and copying.
• Assist during office visits, rooming patients, vital signs, taking medical histories, wound care, suture removal, preparing for exams etc.
• Maintains confidentiality and compliance with HIPAA regulations in handling patient information.
• Other duties as assigned.

Required Experience, Education, Abilities, and Skills

• Bachelor’s or associate Degree in a clinical field. A college degree can be substituted with license/credentials in a related field, or years of experience in a medical practice/hospital.
• 2 years’ experience in a medical related field, required.
• Certification in either CMA, CNA, PCT, EMT, or similar, preferred.
• BLS Provider credentialed from the American Heart Association (AHA), preferred.
• Must have recent clinic experience.
• Must have excellent interpersonal skills.
• Must be able to work well as part of a team and independently.
• Must be organized, able to multitask and have excellent computer skills.
• Knowledge of Medical Terminology.
• Experience with EMR, MAC, Office 365 and other related product.
• Ability to speak, read and write in Spanish, preferred.

Additional Details

• M-F, 40 hours per week
• Based in TX office
• Pay range - $24/hour