Patient Care Coordinator

Position Summary

The Primary Care Concierge LPN provides direct clinical support to our physicians while delivering a high-touch, concierge-level experience to our members. This role blends traditional LPN clinical duties — rooming patients, administering treatments, and supporting the care team — with the responsiveness, discretion, and personal attention expected in a concierge practice.

The ideal candidate is a clinically sharp, detail-oriented nurse who thrives on building

relationships with a small, dedicated patient panel.

Key Responsibilities

• Room patients for visits, obtain and document vital signs, chief complaint, and relevant history in the EMR

• Assist physicians with exams, procedures, and in-office treatments

• Administer medications, injections, infusions, and immunizations per provider orders and LPN scope of practice

• Perform basic wound care, point-of-care testing, and specimen collection as directed

• Serve as a primary point of contact for members between visits, triaging calls, messages, and portal requests with prompt, personalized follow-up

• Coordinate referrals, diagnostic testing, and specialist appointments, and track results back to the care team

• Manage prescription refill requests and prior authorizations in coordination with the provider

• Support patient needs consistent with the concierge service model

• Maintain accurate, timely documentation and ensure compliance with clinic protocols and state nursing regulations

• Assist with inventory, supply ordering, and maintaining a clean, well-stocked clinical environment

• Uphold strict patient confidentiality and HIPAA compliance at all times

Qualifications & Requirements

• Active, unencumbered Florida LPN license in good standing

• Current BLS/CPR certification preferred

• Minimum 1–2 years of clinical experience in primary care, internal medicine, or a related outpatient setting preferred

• Experience with EMR systems and comfort with patient-facing technology and messaging platforms

• Excellent interpersonal and communication skills, with a warm, professional, service-oriented manner

• Strong organizational skills and the ability to manage multiple priorities in a small-team environment

• Discretion and sound judgment when handling sensitive patient and member information

• Flexibility to accommodate occasional early morning, evening, or on-call needs typical of a concierge practice