Patient Care Coordinator

• Welcome and assist Arabic-speaking patients throughout their clinic visit, ensuring a professional and comfortable experience.
• Serve as the main communication link between Arabic-speaking patients, doctors, nurses, reception, and management.
• Explain clinic services, treatment procedures, packages, appointments, and general instructions clearly in Arabic.
• Assist patients with registration, appointments, consultations, follow-ups, and billing coordination.
• Coordinate patient flow and ensure patients are directed to the appropriate doctor, department, or treatment area.
• Handle patient enquiries through phone, WhatsApp, social media, and walk-ins, converting enquiries into appointments where appropriate.
• Follow up with patients regarding appointments, treatment plans, results, and return visits as directed by the medical team.
• Support the clinic in increasing Arabic patient bookings, referrals, repeat visits, and package sales while maintaining ethical and professional standards.
• Build relationships with Arabic-speaking patients, families, local businesses, communities, and potential referral partners.
• Assist with Arabic-language marketing activities, promotions, events, and patient outreach.
• Collect patient feedback and escalate complaints or concerns promptly to the appropriate manager.
• Maintain accurate patient information and ensure confidentiality and data privacy at all times.
• Coordinate with the medical and administrative teams to ensure smooth daily clinic operations.
• Maintain a high standard of customer service, professionalism, communication, and patient satisfaction.
• Perform other patient coordination and administrative duties reasonably assigned by management.

Key Requirements

• Fluent Arabic and English communication skills.
• Previous experience in a clinic, hospital, medical center, healthcare, or customer-service environment is preferred.
• Excellent communication, interpersonal, and organizational skills.
• Professional appearance and strong patient-service attitude.
• Ability to handle multiple patients and enquiries in a fast-paced clinic environment.
• Sales, marketing, or patient-acquisition experience is an advantage.

Pay: AED4,000.00 - AED5,000.00 per month

Language:

• Arabic (Required)

Work Location: In person