Patient Care Coordinator

Job Overview

Her Health Gynecology is seeking a compassionate, organized, and patient-focused Patient Care Coordinator to join our team. The Patient Care Coordinator will serve as an important point of contact for our patients, helping create a welcoming, professional, and seamless experience from scheduling through follow-up care.

Healthcare experience is preferred but not required. We are open to candidates with strong customer service, administrative, communication, and organizational skills who are eager to learn and grow in a healthcare environment.

Responsibilities

• Welcome patients and provide a warm, professional, and compassionate experience.
• Answer incoming phone calls, messages, and patient inquiries in a timely manner.
• Schedule, reschedule, and confirm patient appointments.
• Assist patients with questions regarding appointments, paperwork, office policies, and next steps.
• Coordinate patient check-in and check-out processes.
• Collect and accurately update patient demographic information.
• Communicate effectively with providers, clinical staff, and other members of the care team.
• Coordinate follow-up appointments, testing, referrals, and other patient needs.
• Maintain accurate and confidential patient records.
• Assist with administrative and front-office duties to support smooth daily operations.
• Handle sensitive patient information with professionalism, discretion, and HIPAA compliance.
• Help identify and resolve patient concerns while providing excellent customer service.
• Support the overall mission of Her Health Gynecology by creating a positive and supportive patient experience.

Qualifications

• High school diploma or equivalent required.
• Previous healthcare, medical office, or patient coordination experience preferred, but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Comfortable working in a fast-paced environment.
• Ability to multitask and prioritize responsibilities.
• Professional, friendly, and compassionate demeanor.
• Comfortable learning new technology, scheduling systems, and electronic medical record platforms.
• Ability to maintain patient confidentiality and professionalism at all times.
• Reliable, dependable, and team-oriented.

What We're Looking For

The ideal candidate is someone who genuinely enjoys helping people and takes pride in providing excellent service. You don't need to have a healthcare background—we value a positive attitude, empathy, communication skills, reliability, and willingness to learn.

If you are organized, personable, and excited to be part of a team dedicated to women's health and patient-centered care, we'd love to hear from you.

Work Location: In person