Patient Care Coordinator

Patient Care Coordinator

Hampton Hill Dental | St. Louis, MO

Hampton Hill Dental is looking for a friendly, organized, motivated, and patient-focused Patient Care Coordinator to join our growing dental team!

We are looking for someone who understands that the patient experience starts the moment a patient calls or walks through our doors. The ideal candidate is confident communicating with patients, comfortable discussing treatment and financial options, and able to keep the front office running smoothly in a busy dental practice. Previous dental experience is a required.

About the Role

As our Patient Care Coordinator, you will be an important part of the patient experience and the overall success of our practice. You will work closely with the doctors, clinical team, and Practice Administrator to ensure patients receive excellent service while helping the practice stay organized and productive.

Key Responsibilities

• Greet patients warmly and provide an exceptional patient experience
• Answer phones, return calls, and respond to patient questions
• Schedule and confirm patient appointments
• Manage the daily schedule and help maintain an efficient flow of patients
• Check patients in and out
• Review and update patient information and medical/dental histories
• Present treatment plans and help patients understand recommended treatment
• Discuss treatment costs, payment options, and financing options with patients
• Follow up with patients who have unscheduled or outstanding treatment
• Help increase treatment acceptance through excellent communication and patient education
• Verify dental insurance benefits and assist with insurance-related questions
• Submit and follow up on insurance claims as needed
• Collect patient payments and maintain accurate financial records
• Communicate with insurance companies when necessary
• Coordinate referrals and outside appointments
• Help with new patient calls and onboarding
• Maintain accurate patient records and documentation
• Assist with keeping the front office organized, professional, and welcoming
• Work closely with the clinical team to ensure smooth transitions between appointments
• Participate in daily team huddles and contribute to practice goals
• Assist with recall, reactivation, and overdue treatment follow-up
• Maintain patient confidentiality and follow HIPAA guidelines
• Perform other front-office duties as needed

What We're Looking For

The ideal candidate is:

• Friendly, positive, and genuinely enjoys helping people
• Comfortable talking with patients about dental treatment and finances
• Highly organized and detail-oriented
• Reliable and punctual
• Confident communicating both in person and on the phone
• Comfortable working in a fast-paced environment
• A team player who is willing to jump in and help wherever needed
• Professional and compassionate when handling difficult conversations
• Motivated by providing excellent patient care
• Comfortable learning new technology and dental software

Preferred Qualifications

• Previous dental front-office experience required
• Experience with dental insurance and treatment coordination required
• Experience with dental scheduling software required
• Knowledge of dental terminology and procedures preferred
• Previous experience with treatment presentation or case acceptance is a plus

Dental experience is preferred, but we are willing to train the right person who has strong customer service, communication, and organizational skills.

What Success Looks Like

A successful Patient Care Coordinator at Hampton Hill Dental will:

• Create a welcoming experience for every patient
• Keep the schedule organized and productive
• Communicate clearly with patients and teammates
• Help patients understand their treatment options
• Follow through on outstanding treatment and patient communication
• Maintain accurate records and financial information
• Contribute to a positive, accountable, team-oriented culture
• Help the practice grow while keeping patient care at the center of everything we do

Why Join Hampton Hill Dental?

At Hampton Hill Dental, we are building a team that values communication, accountability, teamwork, growth, and exceptional patient care.

We are a growing practice and are looking for someone who wants to grow with us. If you are someone who takes pride in your work, enjoys connecting with patients, and wants to be an important part of a dental team, we would love to hear from you!

Location: St. Louis, MO
Position: Patient Care Coordinator
Employment Type: Full-time
Experience: Dental experience required

To Apply

Please submit your resume and tell us a little about yourself, your previous experience, and why you would be a great addition to the Hampton Hill Dental team. You can also email me directly. [email protected]

Pay: $22.00 - $24.00 per hour

Expected hours: 36.0 per week

Benefits:

• Dental insurance
• Paid time off
• Uniform allowance

Work Location: In person