Patient Care Coordinator

Description

Position Overview
Thomas Brown Dentistry is seeking an experienced and patient-focused Patient Care Coordinator to join our team. This role is ideal for someone with at least one year of experience in a dental or healthcare front office setting who thrives in a fast-paced environment and is passionate about delivering an exceptional patient experience.

Schedule

• Monday: 9:15 AM – 7:00 PM (1.5-hour lunch)
• Tuesday: 8:45 AM – 5:00 PM (1-hour lunch)
• Wednesday: 7:15 AM – 5:00 PM (1.5-hour lunch)
• Thursday: 7:15 AM – 3:00 PM (1-hour lunch)
• Friday: 7:15 AM – 2:00 PM (30-minute lunch, optional)

What We Offer

• Supportive and team-oriented work environment
• Opportunity for continued growth and development
• Competitive compensation based on experience
• Consistent schedule and work-life balance

Key Responsibilities

• Greet and check in patients, ensuring a welcoming and professional experience
• Answer phones and manage appointment scheduling to maintain a productive schedule
• Verify patient information and maintain accurate records
• Perform insurance verification and provide basic benefit breakdowns to patients
• Collect co-pays, balances, and process patient payments
• Coordinate patient flow and support the clinical team as needed
• Follow up with patients regarding appointments and treatment
• Maintain an organized and efficient front office environment

Skills, Knowledge and Expertise

• Minimum of 1 year of experience in a dental or healthcare front office role required
• Experience with Dentrix, dental insurance verification and patient scheduling preferred
• Customer service experience is a plus
• Strong communication and interpersonal skills
• High attention to detail and organizational skills
• Ability to multitask and work efficiently in a team environment
• Positive attitude and strong customer service mindset

Benefits

• Competitive hourly rate based on experience
• Paid Time Off (PTO)
• Medical, dental, and vision insurance options
• 401(k) with employer matching
• Professional development and growth opportunities
• Supportive, team-oriented work environment
• Modern technology and well-equipped operatories

About Thomas F. Brown, DDS Family & Sedation Dentistry

We are an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

We are committed to providing equal access and reasonable accommodations for individuals with disabilities throughout the hiring process and employment. If you require accommodation at any stage of the application or interview process, please contact us to request assistance.

Employment with us is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, subject to applicable laws.