Patient Care Coordinator

Patient Care Coordinator Duties

Overview

At Hyena Rehab, we take a unique and holistic approach to healthcare. We understand that chronic pain can be complex and influenced by various factors, and we are dedicated to providing long-term solutions. Unlike insurance-based clinics, we prioritize positive outcomes over the number of services provided. Our goal is to get our clients better as quickly as possible by addressing the root causes of their pain, optimizing their movement patterns, and providing 1-1 treatment with our Doctors of Physical Therapy. Feel free to check out our approach at HyenaRehab.com and @HyenaRehab.

The Patient Care Coordinator is a vital team member responsible for supporting the daily operations and prospective patient communication of Hyena Physical Therapy, Inc. This role combines administrative tasks, patient interaction, and organizational skills to ensure efficient clinic functioning.

Front Desk Operations:

• Greet patients, answer phone calls, and schedule appointments.
• Manage patient check-in and check-out processes.
• Handle inquiries related to appointments, insurance, and billing.

Patient Outreach:

• Expand the reach of Hyena’s services to prospective patients by undertaking various modes of communication.
• Contact potential new patients utilizing various lead generation applications.
• Provide support for organizing and executing patient outreach events.
• Repost stories on Hyena Rehab's social media platform(s).

Documentation and Records:

• Maintain accurate patient records using electronic health record (EHR) systems.
• Assist therapists in documenting treatment sessions.
• Handle paperwork related to insurance Superbills and referrals.

Billing:

• Process billing and payments.
• Assist with financial reconciliation and manage accounts receivable.

Office Management:

• Order office supplies and maintain inventory, including refreshments offered to staff and patients.
• Ensure cleanliness and organization of the reception and treatment areas. This task includes the following at least once a week:
• Mopping treatment area floors;
• Laundering towels.
• Assist in employee training and orientation.
• Retrieve mail at least once every two weeks.

Patient Relations:

• Provide excellent customer service to patients.
• Address patient inquiries and concerns professionally and empathetically.
• Collaborate with therapists to enhance patient experience.
• Provide ancillary support to therapists as requested.

Compliance and Confidentiality:

• Adhere to HIPAA regulations and maintain patient confidentiality.
• Assist in maintaining compliance with clinic policies and procedures.

This role is essential for maintaining a well-organized and patient-friendly clinic environment. Thus, additional tasks in furtherance of this goal may need to be performed from time to time.

To bridge the gap between rehab and performance. Conquer Chronic Pain.

Pay: From $25.00 per hour

Benefits:

• 401(k)

Work Location: In person