Patient Care Coordinator

Licensed Pharmacy Technician – Patient Care Coordinator

A clear and active California Pharmacy Technician license is required. Applicants without an active license cannot be considered.

Be Part of a Family That Gives Hope to Other Families

Since 1989, MDR Pharmacy has helped patients across the nation on their journey to parenthood. What started as a small, family-run pharmacy in Los Angeles has grown into one of the largest independently owned specialty pharmacies in the U.S.

At MDR, you’re not just joining a team—you’re joining a family that is passionate about making a difference.

About the Role

The Patient Care Coordinator (PCC) is at the heart of our patient experience team. This position operates in a fast-paced call center setting and serves as a point of contact for IVF clinics and patients. You’ll help ensure patients receive their fertility medications accurately, on time, and with compassion.

This role is a great opportunity for a licensed Pharmacy Technician who is:

• Reliable and comfortable in a busy, high-energy environment
• Adaptable and ready to learn
• Empathetic and passionate about helping others
• Able to remain calm and professional during sensitive patient interactions

What You’ll Do

• Process prescriptions and accurately enter patient, medication, insurance, billing, and delivery information under a pharmacist’s supervision.
• Coordinate with patients and IVF clinics to ensure medication orders are accurate and delivered on time.
• Assist with insurance, billing, refill, and order issues, escalating clinical questions to the pharmacist when needed.
• Communicate with empathy and professionalism while protecting patient confidentiality.
• Collaborate with pharmacists, technicians, shipping, billing, and other departments to resolve issues efficiently.
• Manage multiple priorities using strong attention to detail, organization, and basic math skills.

What We’re Looking For

• Clear and active California Pharmacy Technician license in good standing—required
• Customer service or call center experience; pharmacy or healthcare experience is preferred
• Strong computer and basic math skills, including Word, Excel, and typing at least 45 WPM
• Excellent attention to detail with the ability to prioritize and multitask
• Reliable attendance and full-time, on-site availability Monday–Friday, plus rotating weekends
• Ability to maintain an active Pharmacy Technician license throughout employment

What to Expect

• High call volume and frequent multitasking
• A fast-paced environment where accuracy matters
• Patients who may be emotional and need calm, supportive communication
• A collaborative team with present and supportive leadership

Training and Growth

We provide structured training and ongoing support. You will learn our medications, workflows, and best practices step by step.

You will rotate through several departments, including the Front Pharmacy Clerk, Operators, and Shipping departments, before being paired with a Lead Patient Care Coordinator. This training will help you understand how each part of the pharmacy operates and how patient orders move through the process.

You will receive continuous guidance, feedback, and support as you grow into the Patient Care Coordinator role.

What We Offer

• Career growth in a respected healthcare field
• Reliable schedule and long-term job stability
• Competitive pay
• Medical, dental, and vision benefits
• 401(k)
• Paid vacation and holidays