Patient Care Coordinator

Job Overview

We are seeking a dynamic and compassionate Patient Care Coordinator to join our healthcare team. In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless experience from appointment scheduling to follow-up care. Your energetic approach and excellent communication skills will help foster positive patient relationships, support clinical staff, and uphold the highest standards of patient confidentiality and care. This position offers an exciting opportunity to make a meaningful difference in patients’ lives while working in a fast-paced, supportive environment.

Responsibilities

• Manage patient appointments efficiently using electronic health records (EHR) and patient management software, ensuring accurate scheduling and timely follow-up.
• Serve as the first point of contact for patients via phone, email, and in-person interactions, providing courteous and professional customer service.
• Assist with medical administrative tasks such as verifying insurance coverage, processing billing information, and maintaining detailed patient records in compliance with health regulation policies.
• Communicate effectively with healthcare providers, patients, and insurance companies to coordinate care plans and resolve scheduling or billing issues.
• Maintain strict confidentiality of all patient information in accordance with HIPAA regulations and other privacy standards.
• Support clinical staff by preparing medical documentation, managing electronic health records (EHR/EHR), and handling administrative support tasks.
• Stay informed about health regulation policies to ensure clinic compliance and assist in implementing updates as needed.

Experience

• Prior experience working in a medical office or healthcare setting is highly preferred.
• Proficiency with Microsoft Office applications such as Word, Excel, and Outlook for documentation and communication purposes.
• Familiarity with medical terminology, health insurance processes, and health regulation policies enhances effectiveness in this role.
• Experience managing electronic health records (EHR/EHR) systems or patient management software is essential for smooth operations.
• Strong customer service skills with the ability to communicate clearly over the phone and in person while maintaining professionalism.
• Demonstrated ability to handle sensitive information discreetly while maintaining patient confidentiality.
• Excellent typing skills combined with attention to detail will support accurate record keeping and efficient workflow.

Join us as a Patient Care Coordinator where your enthusiasm, organizational skills, and dedication will directly impact patient satisfaction and overall clinic success!

Pay: $23.00 - $28.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Employee assistance program
• Employee stock purchase plan
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person