Patient Care Coordinator

Job Title: Patient Care Connect Coordinator

Location: Los Angeles, CA (Remote with onsite requirements)

Duration: 13 weeks, with possible extension

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Interview: Two rounds via Microsoft Teams video

About the Role

We're seeking a professional, customer-focused Patient Care Connect Coordinator to support a busy Orthopedics specialty practice at a leading academic healthcare system. You'll manage high-volume patient calls and scheduling, handle registration and insurance eligibility, and coordinate care between patients and clinical teams so every patient has a smooth experience.

Work Arrangement

This is a remote role. It requires a minimum of two weeks of onsite training in Los Angeles. You must also be able to report onsite when needed for equipment pickup or troubleshooting, coaching, outages, training, or meetings.

Key Responsibilities

• Schedule appointments, labs, diagnostic tests, and consultations in the EMR, accommodating both provider requests and patient needs
• Register new and returning patients by collecting demographics, insurance, and referral information
• Verify insurance eligibility, support authorizations, and direct patients to financial assistance resources
• Serve as the main point of contact for patients and caregivers by answering questions, explaining visit details, and resolving concerns
• Help patients use the online patient portal and coordinate services such as translation
• Collaborate with providers, front office staff, and other departments to support daily clinic operations
• Maintain accurate patient records and cover for teammates as needed

Must-Haves

• 1–2+ years of healthcare scheduling, patient access, or front office experience
• High-volume call center or patient scheduling background
• EMR/EHR experience (Epic preferred)
• Excellent verbal communication, active listening, and phone etiquette
• Ability to multitask across multiple systems while on calls
• Dedicated, distraction-free workspace and reliable high-speed internet
• High school diploma or equivalent

Nice-to-Haves

• Bilingual in English and Spanish (highly preferred)
• Orthopedics or specialty clinic experience
• Academic medical center experience
• Insurance verification, referrals, or authorization knowledge
• Prior patient access center or patient navigation experience

Why Join

• Join a reputable healthcare system supporting specialty care
• Make a direct impact on patient access and experience
• Gain a great entry point into a major academic healthcare organization