Patient Care Coordinator

JOB DESCRIPTION – Patient Care Coordinator (PCC)

DEPARTMENT: Patient Care

JOB TITLE: Patient Care Coordinator (PCC)

EDUCATION/QUALIFICATION: Graduate in any discipline; healthcare or hospital administration qualification preferred.

EXPERIENCE: 0 to 2 Years

CTC: As per organisational norms

JOB PURPOSE

To coordinate patient care activities and ensure smooth patient flow, timely communication and a positive patient experience in the hospital.

CRITICAL ACCOUNTABILITIES

• Coordinate patient movement and guide patients and attendants to the appropriate department or service area.
• Coordinate with doctors, nurses and other hospital departments to support timely patient care.
• Monitor patient waiting time and escalate delays or service-related issues whenever required.
• Assist with patient appointments and follow-up activities, as required.
• Address patient and attendant queries courteously and escalate concerns when necessary.
• Collect patient feedback and support service recovery.
• Maintain required records and prepare routine reports.
• Ensure adherence to SOPs, department protocols and patient confidentiality requirements.

SKILLS AND KNOWLEDGE

• Good communication skills and proficiency in the local language.
• Strong interpersonal skills and a patient-centric approach.
• Basic knowledge of hospital functions and patient care processes.
• Basic computer knowledge, including MS Office and email.
• Good coordination, problem-solving and time-management skills.
• Ability to remain calm and courteous while handling patient queries.

KEY RESULT AREAS (KRAs)

• Patient Flow Management
• Patient Satisfaction
• Service Quality
• Timely Coordination and Issue Escalation
• Adherence to SOPs and Documentation

Pay: ₹300,000.00 - ₹400,000.00 per year

Work Location: In person