Patient Care Coordinator

Patient Care Coordinator

Location: Chennai, Tamil Nadu – Hybrid
Experience: 2–5 Years
Qualification: Any Graduation (Science background preferred)
Salary: ₹30,000 – ₹35,000 per month
Employment Type: Full-Time

Job Summary

We are looking for a Patient Care Coordinator to manage patient interactions, appointments, counselling, follow-ups, and overall patient experience. The ideal candidate should have excellent communication skills, empathy, strong coordination abilities, and a patient-centric approach.

Key Responsibilities

• Handle patient enquiries and provide information on services, treatments, and tariffs.
• Counsel patients and their families regarding treatment plans.
• Manage appointments and therapist availability through the CRM.
• Track the patient journey from lead to consultation, treatment, discharge, and follow-up.
• Follow up with leads to improve the lead-to-session conversion ratio.
• Address and resolve patient concerns and complaints effectively.
• Ensure timely follow-up and delivery of assessment reports.
• Maintain accurate patient records, transactions, and daily data.
• Collect patient feedback and testimonials as per company guidelines.
• Coordinate with Sales and Clinical teams to enhance patient experience and conversion.
• Ensure a 30-minute TAT for responding to patient calls/enquiries.
• Maintain patient confidentiality and adhere to quality standards.
• Identify opportunities to improve patient satisfaction and service quality.

Required Skills

• Excellent verbal and written communication
• Patient counselling and persuasion skills
• Empathy and patient-centric approach
• Conflict resolution and problem-solving
• Strong follow-up and coordination skills
• CRM and data management skills
• Ability to work effectively with cross-functional teams
• Hindi Is Mandatory

How to Apply

Interested candidates can share their updated CV at:

[email protected]
Contact: +91 78248 57002

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Language:

• Hindi (Required)

Work Location: Hybrid remote in Chennai, Tamil Nadu