Patient Care Coordinator

GENERAL BUSINESS DESCRIPTION:

Propel Sports and Orthobiologics is an independent, locally owned clinic specializing in advanced non-surgical treatments designed to repair tissue and restore function in Bethesda, MD, dedicated to helping athletes and active individuals turn setbacks into comebacks. We deliver minimally invasive, certain non-surgical advanced diagnostics and personalized recovery plans that restore function and optimize performance. Through our specialized expertise, cutting-edge therapies, and individualized care, we ensure our patients return to the activities they love stronger and more resilient than before.

As a growing practice, we’re building a team that values professionalism, collaboration, and a patient first mindset. Candidates who thrive in organized, high quality clinical settings and enjoy contributing to a positive patient experience will feel at home here.

Position Overview:

The Patient Care Coordinator at Propel Sports and Orthobiologics plays a central role in delivering the clinic’s signature patient experience. The Patient Care Coordinator serves as the first point of contact for patients and families, ensuring every interaction reflects the clinic’s values of warmth, clarity, efficiency, and clinical excellence. This role supports both front office operations and the broader care team by facilitating seamless scheduling, accurate intake, and a welcoming environment that empowers patients throughout their treatment journey. This position is ideal for individuals who excel in patient interaction, multitasking, and maintaining professionalism in a fast paced but supportive clinical setting. The coordinator contributes directly to the clinic’s mission of providing evidence based, minimally invasive musculoskeletal care with exceptional service and communication.

RESPONSIBILITIES:

• Answering incoming calls to the practice
• Gather information from the patient and direct their concerns or questions to the appropriate party
• Completely and accurately register a new patient to the practice, scheduling their initial appointments
• Schedule follow up appointments or answer basic administrative questions related to referrals, bills, etc.
• Check-in/Check-out
• Greet patients upon arrival, assist with patient check-ins, and obtain insurance information and other necessary data
• Provide patients with appropriate intake and new patient forms
• Verify insurance eligibility at the time of check-in
• Verify appropriate insurance referrals are on file at the time of the appointment
• Collect co-pays and co-insurance at the time of service whenever possible
• Collect self-pay payments for procedures not covered by insurance
• Schedule follow-up appointments at check-out
• Provide patients with support and guidance as needed
• Gather records prior to appointment or confirm that patient will be bringing records with them
• Maintains patient accounts by recording and updating personal and financial information required for proper insurance billing
• Sort incoming faxes and assign them to the appropriate staff member
• Maintain office inventory and equipment by checking stock and determining inventory level, anticipating necessary supplies, verifying receipts, and scheduling services/repairs.
• Protects patients’ rights by maintaining medical, personal, and financial confidentiality
• Ad hoc projects and assignments as required

TYPE OF CANDIDATE WE ARE LOOKING FOR:

• Team player with a positive attitude and professional conduct
• Enjoys interacting with patients and physicians
• Ability to work effectively with outside facilities to meet the needs of our patients
• Ability to multi-task in a high-volume setting
• Dependable with reliable transportation

QUALIFICATIONS:

• High school diploma or equivalent required.
• Medical office experience (preferred)
• Experience with Computer systems required, including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, etc.)

COMPETENCIES:

• Written Communication: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communication: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate a full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations.
• Teamwork: Ability to work collaboratively in small teams to improve the operations of the immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, and pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person