Patient Care Coordinator

We are a leading medical equipment provider dedicated to improving the health and well-being of our patients. We specialize in offering high-quality medical equipment and exceptional patient care services. Our Bronx location is currently seeking a dedicated and compassionate Patient Services Coordinator to join our team.

As a Patient Services Coordinator, you will play a crucial role in ensuring our patients receive the highest level of care and support. Your responsibilities will encompass various tasks related to patient communication, scheduling, and coordination. You will be responsible for reaching out to patients, healthcare providers, and managing the flow of essential documentation to ensure the timely delivery and servicing of medical equipment.

Key Responsibilities:

1. Patient Communication: Contact patients in a courteous and empathetic manner to perform the following tasks:

• Schedule appointments for equipment fittings, deliveries, or pickups.

• Inquire about the need for CPAP supplies and coordinate their delivery.

• Send reminders to patients for follow-up appointments with their sleep doctors.

2. Documentation Management: Work closely with referring healthcare practices to obtain and manage necessary documentation for patient orders.

• Communicate with referring practices to ensure all required paperwork is complete.

• Maintain organized records of patient and practice interactions.

3. Non-Compliance Management:** Identify non-compliant patients and take appropriate actions to address the issue.

• Contact non-compliant patients and provide gentle reminders to return equipment or schedule necessary appointments.

• Collaborate with the team to ensure equipment pickup from patients' residences is scheduled and executed efficiently.

**Qualifications:**

• High school diploma or equivalent (Associate's or Bachelor's degree in healthcare-related field is a plus).

• Excellent communication skills, both verbal and written.

• Strong interpersonal skills with a patient-focused approach.

• Attention to detail and organizational skills.

• Ability to work independently and as part of a team.

• Familiarity with medical terminology and equipment (experience in the healthcare field is preferred but not mandatory).

• Proficiency in using office software and scheduling tools.

**Benefits:**

• Competitive salary commensurate with experience.

• Ongoing training and development opportunities.

• A positive and supportive work environment dedicated to patient care and employee growth.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Paid time off

Experience:

• Customer service: 2 years (Required)

Language:

• English & Spanish Fluently (Required)

Work Location: In person