Patient Care Coordinator

Patient Care Coordinator / Medical Office & Billing Coordinator

Dedea, M.D. Family MedicineSpring Hill, Florida

Job Type: Part-Time with Opportunity to Transition to Full-TimeWork Location: In PersonSchedule: Weekdays, Day Shift

About Our Practice

Dedea, M.D. Family Medicine is an independently owned, physician-led family medicine practice in Spring Hill, Florida. We are committed to providing exceptional, personalized healthcare while maintaining a professional, welcoming, and efficient environment for our patients.

We are seeking a highly organized, dependable, motivated, and detail-oriented Patient Care Coordinator who can effectively manage patient communication, administrative coordination, and patient accounts receivable.

This position will initially be part-time, with the potential to transition into a full-time role based on practice needs and individual performance.

Position Overview

The Patient Care Coordinator serves as a central point of communication between patients, physicians, clinical staff, front office personnel, and the billing department.

This individual plays a critical role in ensuring patient concerns are addressed, outstanding tasks are completed, and financial responsibilities are communicated and managed appropriately.

The ideal candidate is comfortable multitasking, resolving problems independently, following through on outstanding matters, and maintaining professionalism during challenging conversations.

Key Responsibilities

Patient Communication & Office Coordination

• Serve as a primary liaison between patients, clinical staff, physicians, and the billing department.
• Facilitate communication between departments to ensure patient needs and concerns are addressed efficiently.
• Answer and respond to patient calls, messages, and administrative inquiries.
• Assist in resolving patient concerns and coordinating appropriate follow-up.
• Coordinate scheduling requests and assist with appointment-related matters.
• Ensure patient requests are routed to the appropriate staff member and followed through to completion.
• Maintain accurate documentation of patient communications within the electronic health record.
• Help streamline communication and daily workflow throughout the practice.

Accounts Receivable & Patient Billing Coordination

• Manage and monitor patient accounts receivable (A/R), including outstanding patient balances.
• Proactively contact patients regarding overdue balances and payment arrangements.
• Collect outstanding patient balances professionally and consistently.
• Communicate patient financial responsibilities, including copayments, deductibles, coinsurance, and outstanding charges.
• Serve as the liaison between patients and the billing department regarding account questions, billing discrepancies, and payment concerns.
• Review aging patient balances and identify accounts requiring follow-up.
• Track collection efforts, payment commitments, and unresolved account balances.
• Assist with obtaining and maintaining accurate payment information in accordance with office policies and secure payment procedures.
• Coordinate account reconciliation and billing corrections with the appropriate billing personnel.
• Escalate unresolved billing issues to practice management.
• Follow established office policies regarding overdue accounts and collections.
• Maintain confidentiality and professionalism when discussing sensitive financial matters.
• Prepare weekly A/R updates summarizing outstanding balances, payments collected, and accounts requiring further action.

Administrative & Patient Care Support

• Assist with patient registration, demographic updates, and insurance verification.
• Coordinate referrals, medical records requests, and outside healthcare communications as assigned.
• Support front office and clinical staff with administrative needs.
• Maintain organized tracking of pending patient requests and administrative tasks.
• Help identify opportunities to improve patient satisfaction, efficiency, and financial workflows.

Professionalism, Accountability & Teamwork

• Demonstrate excellent attendance, punctuality, and dependability.
• Take initiative and complete responsibilities without constant supervision.
• Maintain a professional, courteous, and solution-oriented attitude.
• Communicate clearly and respectfully with patients and coworkers.
• Handle difficult patient or financial conversations with confidence and compassion.
• Maintain patient confidentiality and follow HIPAA requirements.
• Support a positive, collaborative, and accountable workplace culture.

Qualifications

Required

• More than 2 years of experience working in a medical office or outpatient healthcare practice.
• Prior experience with patient communication, scheduling, and medical office administrative workflows.
• Working knowledge of medical terminology, health insurance processes, and patient financial responsibilities.
• Strong communication, organizational, and multitasking skills.
• Excellent telephone etiquette and customer service abilities.
• Ability to manage multiple responsibilities and prioritize effectively.
• Strong attention to detail and consistent follow-through.
• Confidence discussing patient financial obligations and outstanding balances.
• Proficiency with computers and electronic health record systems.
• Professionalism, dependability, and ability to work independently.

Applicants without the required medical office experience will not be considered.

Preferred

• Previous experience in a primary care or family medicine practice is strongly preferred.
• Experience with patient billing, accounts receivable, and medical collections.
• Knowledge of insurance copayments, deductibles, coinsurance, and patient financial responsibility.
• Experience with Elation EHR.
• Familiarity with Spruce or similar patient communication platforms.
• Experience coordinating between patients, clinical teams, and medical billing departments.
• Bilingual English/Spanish skills are a plus.

What Makes a Successful Candidate?

We are looking for someone who:

• Takes ownership of assigned responsibilities and follows through.
• Is comfortable making phone calls to collect outstanding balances.
• Can professionally navigate challenging patient conversations.
• Understands the importance of maintaining healthy accounts receivable.
• Communicates effectively between multiple departments.
• Recognizes problems and takes initiative to resolve them.
• Is organized, efficient, and capable of working independently.
• Understands the importance of both patient satisfaction and the financial health of a medical practice.

Why Join Dedea, M.D. Family Medicine?

• Join an established, independently owned family medicine practice.
• Work closely with experienced physicians and healthcare professionals.
• Become an integral part of daily practice operations.
• Gain experience in patient coordination, medical billing, and healthcare administration.
• Opportunity for professional growth and transition to full-time employment.
• Be part of a team dedicated to delivering high-quality patient care.

How to Apply

Interested applicants should submit a resume through Indeed outlining their medical office experience, patient coordination responsibilities, and any billing or accounts receivable experience.

A minimum of 3 years of medical office experience is expected, with primary care or family medicine experience strongly preferred.

Dedea, M.D. Family MedicineSpring Hill, FL www.tntmedicine.com

Pay: From $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person