Patient Care Coordinator

Brooklyn Audiology Associates is looking for professional and motivated Customer Service Representatives. The ideal candidates will demonstrate a passion for solving customer issues, have a previous background in customer service and enjoy working in a fast-paced environment. Additionally, successful individuals will have a good work ethic, possess excellent communication skills and be able to work under tight deadlines. As the first point of contact with patients, responsibilities include nurturing patients' trust,loyalty, and engaging with them to ensure the delivery of exceptional care, in addition to making and taking phone calls, managing, tracking, and auditing schedules. Exceptional telephone skills REQUIRED. Russian speaking is a PLUS. This person should be someone that provides 5 -Star Customer Service*!! Responsibilities:

• Receives and responds to customer inquiries.
• Answer telephones in a professional manner.
• Acts as the first point of contact for customer inquiries.
• Respond to questions regarding hearing loss (following training).
• Communicate with customers using e-mail, chat, and other forms of communication.
• Serve as a point of contact for customers to troubleshoot any issues they are having.
• Create patient opportunities. PROVEN TRACK RECORD IN SALES A PLUS!
• Must be willing to travel to all 3 offices. (Bay Ridge, Sheepshead Bay, Brooklyn Heights)

Requirements

• College degree (preferred).
• Experience in medical practice or healthcare front office (preferred).
• Experience with Microsoft Office, Word, Excel
• Exceptional time management, interpersonal, and verbal and written communication skills.
• Proactive, organized approach to multitasking.
• Ability to remain calm and think clearly under pressure and successfully navigate or diffuse tense situations.
• English and Russian speakers preferred.

 

Benefits

• Health Insurance (allowance towards)
• Vision/dental plan
• Retirement plan
• PTO (Paid Time Off-sick, holiday vacation)

Job Types: Part-time, Full-time

Salary: $19.00 - $22.00 per hour