Patient Care Coordinator

Company Description Crown Vision Center is one of the largest eyecare providers in the greater St. Louis metropolitan area and Southern Illinois, with 23 convenient locations. The organization offers a full range of vision services, from fashion-forward eyewear to state-of-the-art laser vision correction. Patients can choose from a wide selection of designer frames and lenses tailored to different lifestyles and visual needs. Crown Vision Center also provides an online store, allowing customers to shop the latest styles from trusted brands 24 hours a day. Team members join a growing, customer-focused eyecare provider committed to quality and accessibility.

Role Description The Patient Care Coordinator is a full-time, on-site role based in the Greater St. Louis area. This position is responsible for greeting patients, managing check-in and check-out processes, and ensuring a smooth patient flow throughout the visit. Day-to-day tasks include scheduling and confirming appointments, answering phones, responding to patient inquiries, and coordinating care with providers and clinical staff. The role involves verifying patient information, assisting with forms, and using practice management systems to update records accurately. The Patient Care Coordinator contributes to a supportive, welcoming environment by providing clear communication, maintaining confidentiality, and helping patients understand next steps in their care and follow-up.

Qualifications

• Candidates should possess strong Appointment Scheduling skills, including managing calendars, confirming visits, and handling rescheduling efficiently.
• Candidates should possess excellent Phone Etiquette skills, with the ability to answer calls professionally, provide clear information, and route inquiries appropriately.
• Candidates should possess Care Coordination skills, including collaborating with clinical teams, organizing referrals, and guiding patients through the care process.
• Candidates should possess knowledge of basic Medical Terminology to support accurate communication and documentation in an eyecare setting.
• Candidates should possess Patient Care skills, demonstrating empathy, respect, and the ability to support patients of diverse backgrounds and needs.
• Additional beneficial qualifications include experience in a medical or vision care office, familiarity with electronic health or practice management systems, and strong organizational and multitasking abilities.
• High school diploma or equivalent is typically required; postsecondary education or certification in medical office administration or related fields is a plus.
• Reliable attendance, attention to detail, and the ability to work collaboratively in a fast-paced, patient-focused environment are essential.